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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      1.0
      Jul 9, 2025

      Private Equity Nightmare

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Literally turned into the worst place I have ever worked.

      Cons

      Oh my... where to start...well, since I know other reviews with truth to them have been taken down, I'll keep this high level. The Exec team (which we got in Q4 of 2024) doesn't care about the people or the product. They have dismantled such a vibrant and inclusive company into something that is unrecognizable. They are only hiring (and keeping) doers - not thinkers, researchers, or anyone who questions a task. Which leads to a lot of rework, ineffective practices, and not living any of the values. A Private Equity dream.

      5.0
      Jul 1, 2025

      Human-first onboarding, thoughtful team, and real impact from day one

      Solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I recently joined UserTesting and have already been blown away by the culture and clarity here. The onboarding process is thorough, paced well, and actually fun (rare). The emphasis on human insight isn’t just in the product. It’s in the way people collaborate, give feedback, and welcome new team members. If you’re looking for a company that takes customer empathy seriously, empowers you to own your ramp-up, and treats storytelling as a strategic asset, this is it.

      Cons

      There have been no cons so far.

      Viewing 52 - 54 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.