UserTesting reviews

3.2

55% would recommend to a friend

(183 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

Reviews by job title

183 reviews

Reviews about "Culture"

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2.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

There are very few positives to working at UserTesting in 2023

Cons

Acquired by private equity, merged with userzoom and preferred their hard nose culture to Usertesting’s “be kind to others.” Constant layoffs, work feels like you have a gun to your head at all times. Executives are out of touch and constantly set the field team up for failure. The CEO brought in his exec buddies, sold to Thoma Bravo, made their millions, and now the rest of the company is suffering for it. UserTesting is not even a shell of itself, it is a corpse.

1.0
Oct 9, 2023

Too many "assumptions"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, some good employees to work with - those that are left.

Cons

Poor leadership, culture, toxic work environment and work-home balance. The combination of UserTesting and UserZoom has been one big mess to say the least - no plans and so many rushed and botched projects to bring the two companies together - tools, software, systems, products.

Viewing 55 - 57 of 183 Reviews

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