Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      1.0
      Apr 24, 2015

      Visual Design

      Visual design
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with other teams on projects, can have discretion on workflows, time flexibility.

      Cons

      We're evaluated based on arbitrary and superfluous criteria ("you're not like us", need to be a better "fit"). Managers are arrogant and condescending. I don't think the CEOs would approve of them were they aware of their team management skills.

      avatar
      UserTesting Response
      10y
      I'm the CEO of UserTesting and I'd like to point out that this review is from someone who is on our panel of testers. They are not an employee of UserTesting.
      5.0
      Mar 26, 2015

      An empowering engineering culture that breeds leaders.

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been in the startup world for the past 10 years and this is the first startup I've worked for where it still seems small, yet has great potential to be huge in its space. Every engineer is empowered to lead features start to finish by working directly with product managers and other engineers. Management cares about your well being and is always making sure that the items you are working on are intriguing and worth while. The culture here has grown by leaps and bounds since I started. They definitely think of you as a person and make sure that you have every opportunity to grow through leading teams, learning from other engineers, and just being immersed in the UX space. I have been with them for the past three years and can honestly say this is the first job where I enjoy waking up on Mondays.

      Cons

      This isn't technically a con, but something someone should be aware of if looking to join. More than half of the engineering team is remote across the country, even with a mobile engineering team in San Francisco while the main office is in Mountain View. Communication is very important for remotes as context can easily be lost or forgotten.

      2.0
      Jun 13, 2014

      UX research is challenging and rewarding. However, salary is less than deserved and company lacks transparency.

      User experience researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture of the research team is phenomenal; teamwork and feedback are essential aspects of the job. The company at large is filled with bright, dedicated, and hardworking individuals. Great as an introduction to the field of UX research. The variety of projects completed as a UX Researcher is impressive and provides great experience in the field Constant improvement is core to working at UserTesting . You are given the autonomy to get the job done and excel.

      Cons

      The lack of transparency in the company leaves employees questioning managerial structure, direction, and vision of the company. Communication between departments needs to be improved in order to provide and evolve the product efficiently and with clear direction. The workload researchers are expected to tackle is enormous; which often requires working overtime and completing work at home. Despite how much the research team contributes to the company at large, the research team is not appreciated by senior management as an integral aspect of the company. Salaries are inadequate. A 48K salary is not enough compensate the amount of work and stress involved as a UX researcher. There is a distinct lack of career advancement opportunities as a UX researcher.

      Viewing 55 - 57 of 577 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.