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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      2.0
      Jun 14, 2016

      Some great people but the company needs improvement

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free lunch twice a week, free drinks and snacks everyday - Casual dress environment - Some smart, friendly, and awesome people to work with - 401k + matching, benefits, employee events - Smaller company so you get to learn and be involved in many different projects

      Cons

      - Mountain View office is old and not located in a convenient area (San Francisco and Atlanta offices are nice though) - Management makes decisions that are not well thought out - Layoffs recently - Many young and/or inexperienced people with not much real corporate experience so not sure if the company can get to the next level

      3.0
      Apr 27, 2016

      Casual but Cliquey

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      casual dress and lots of fun activities to do both during and outside of work

      Cons

      extremely cliquey and full of dramatics. workplace is full of young people who don't seem to realize that high school is over.

      1.0
      May 20, 2025

      Would you like to play a game?

      Regional sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      You’ll gain world-class endurance, emotional agility, and possibly a minor in corporate theater. Great place to practice turning mixed signals into pipeline forecasts. Also, if you enjoy plot twists, leadership direction changes weekly—so you’ll never be bored.

      Cons

      Classic PE playbook: restructure, rebrand, resell. Being an AE here feels like starring in a sales simulation written by someone who’s never sold before. Unattainable quotas/comp plans, while support, headcount, and qualified pipeline keep vanishing. You’ll get all the pressure with none of the enablement—and when things inevitably go sideways, guess who’s the fall guy? Leadership loves a good “visibility” moment, especially if it involves reworking forecasts until they tell a happier (read: fictional) story. Actual strategy? TBD. Coaching? Optional. But accountability? To the fullest extent. The culture used to be about growth, collaboration, and inclusion. Now it’s more about surviving the next reorg if you're not in the PE firm club. Bonus - If you’re not part of the chosen few, expect to be looped in late and blamed early.

      Viewing 64 - 66 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.