UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
3.0
Jun 28, 2020
Recommend
CEO approval
Business Outlook

Pros

- good colleagues who are all interested in working hard and playing harder, fun, collaborative

Cons

- the real job doesn’t match the expectations set in the interview - it’s less about performance and more about who knows who - too much play - lack of the basic processes and tools needed to be successful at your job. HR processes need the most improvement - lack of teamwork and collaboration between country teams. There is a clear power struggle where geographical team runs over other country teams - Senior management lacks honesty and transparency as they say one thing and do something else - being a leader in this company is fraught as it’s like being stuck between a rock and a hard place. The direct reports throw the manager under the bus and the managers manager doesn’t support or trust the manager to know that the direct report is saving their own skin due to performance issues.

2.0
May 11, 2018

Executive Mismanagememt

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good group of people

Cons

High staff turnover. Forced attempt to create a culture that is juvenile and does nothing to improve the business values needed to be successful.

5.0
Dec 22, 2016

Great company, amazing culture, wonderful people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People care. About you, about the work they/you are doing, and about each other. I would 100% recommend anyone to work here. Even though we now have 3 offices, and sometimes it feels disconnected, the strong culture has really helped us feel closer together. The exec team really prioritizes culture, and alongside our business goals and growth, they really push for making sure the culture stays strong, people are happy and fulfilled, and employees are enabled to do the best job they can do while having fun (weekly sports, massages, happy hours, company-wide park clean-ups, to name a few...). The great thing about working here is that you can have a conversation with just about anyone (whether it's about the business or about how much east coast pizza is better than west coast pizza) - you're not too unimportant for anyone. Everyone's happy to have a chat with you, and the president/COO and CEO often make time to speak with each employee. What I've noticed in my 2.5 years here is that no one is ever ignored, and there really is an effort made to help people grow, even if that effort doesn't always actually get somewhere.

Cons

Some teams are better to work for than others, and some teams' cultures are stronger than others. Despite tougher days where communication starts to break down between departments about key things, I somehow still love coming into work everyday. While our culture is really strong, I think we could do better to be more straightforward (less "nice"). Most importantly, I don't think there's a clear growth path within UserTesting, and it's not super easy (anymore, at our current size/growth) to pursue different careers or take on different work. You just gotta work extra hard for it. Hopefully 2017 is the year where communication between departments, but more importantly *within* departments, is much improved. So much has been changing in the past couple of years, and will probably continue to (yay start ups!), but as of right now, today, I give UserTesting a 5/5 easily, because even though there are days where it's tougher, I have faith in the amazing people that work here, and the great work we're all a part of.

Viewing 61 - 63 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.