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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      3.0
      May 9, 2017

      Typical Start-up

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pays well for my role - Office location for transit - Health benefits are great

      Cons

      - CEO is reactive and easily angered. Needs to listen more and allow himself to learn - Employees feel drained and a lack of direction - Product is quite immature and needs work

      2.0
      Sep 23, 2016

      Not the best place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people are great and very talented. The buildings are nice.

      Cons

      People are overworked. Management is very disconnected and tends to be super hierchical. Lots of good people have left or been let go recently due to the negative environment. The SF office is run like a frat house. There is many unmotivated employees and management has no clue. The company is super top heavy.

      5.0
      Nov 5, 2014

      The most incredible company I've ever worked for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Such a terrific company. The founders are humble and kind. They've hired a down-to-earth management team who are a lot of fun to work with. Everyone is very respectful and excited about the direction the company is heading. There isn't a person on my team I wouldn't be happy to have a drink with after work. Company values hard work but no one has to work late or feel bullied to meet their performance goals. I've personally had many opportunities to expand my responsibilities and take on new challenges over the past year since joining the company.

      Cons

      In a nod to their humble beginnings, many things (technology, decor, etc.) are still a little behind the times. The good news? UserTesting hasn't grown too big for its britches. There has been a general lack of commitment to creating a comfortable workspace for staff, but in the past few months this has already begun to change. Fingers crossed they continue to invest in technology and staff up so we can make UserTesting the huge success it has the potential to be.

      Viewing 73 - 75 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.