UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
2.0
Apr 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Fun people who like to organize activities and make the day-to-day quite fun and enjoyable. Great way to get a foot in the door into industry, especially for college grads. Fast paced and up-beat environment. Sales are great and bonuses are seen often.

Cons

Lack of vision for overall company in the UX field. Usertesting is very reactive to what customers need, they are interested in providing answers to their clients and being a means to an end. This isn't research in the true sense. and it's limiting for employees who want to do more. The compensation is inadequate for the job duties and location. Combine this with inexperienced managers who aren't able to utilize their talent, make the work load inconsistent, and pass their stress to their employees.

4.0
Dec 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Good people, solid compensation, market leader in their space, virtual culture, Andy was very good as CEO.

Cons

Private Equity Thoma Bravo company took over a couple of years ago and squeezed a lot. Good for the PE company, not great for it's employees.

2.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

The company that hired me was a growing, high performing organization that had bult incredible strategic partnerships with customers. The team that was in place was a cohesive group that complimented each other and seemed to consistently be rowing in the same direction. Lots of camaraderie within and between teams, and incredible leaders- particularly the CRO and CEO.

Cons

The merger mangled culture and sent results tumbling. The company continues to fall short of its goals and the response has been to shrink the team, casting doubt and anxiety across the group. The pricing model has led to the services being commoditized. Partnership with customers is a relic of the past.

Viewing 76 - 78 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.