Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 77 reviews)); "Great benefits such as:" ((in 40 reviews)); "good pay easy remote fixable time" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Not clear career path in my department." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by demographic groups

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UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

3.0

Feb 16, 2016

Lots of Changes

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun environment and really smart, great colleagues to learn from and laugh with.

Cons

Lots of changes going on- with no communication. No sense of urgency to make necessary changes for sales people to be successful on a monthly basis which directly affects commission payout.

3.0

Jun 14, 2014

Growing faster than it can manage.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

The people are, without question, the easiest people to get along with in all of Silicon Valley. Everyone is smart, fun, clever, and nice.

Cons

Every initiative is merely a hurried reaction because no one has the time/experience to be successfully proactive in any endeavor. Management/staffing decisions are made using a system of nepotism and WILDLY visible favoritism. Senior Management attempts to perform "approachable," but it's clear that very little employee feedback is ever valued or acted upon. And the pay is laughable at best.

4.0

Jun 13, 2014

Hot company, awesome coworkers, great product and customer service. Lacks diversity.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great company that is on the rise - Everyone loves our product and customer service. - Amazing co-workers. Many of us are workaholics. - Our engineers and designers are cool and truly nice people. - We don't waste our money on fancy stuff, as management is looking long term. - Senior management is smart and has a great long-term vision for our enterprise services.

Cons

- Nepotism. Sometimes it feels like a family business. At UserTesting, it certainly doesn't hurt to be old friends with the executives or related to them. - Like most tech companies, UserTesting lacks diversity, especially in management. 6 in 7 executives are white men. - Non-engineers are paid on the low-end, particularly our UX Research Team. - Could be better communication between Sales, Product, and Client-facing teams. The company is taking strides to work on this as a whole. - Like most tech companies, need more engineers. Hoping we can bring on more engineers to keep up with the huge demand for our web & mobile user research platform. - Our offices are cramped, and we're all spread out in different offices within a complex.

Viewing 85 - 87 of 577 Reviews

Jobs at UserTesting

Partner Sales Director

Remote

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Strategic Accounts Director

Remote

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Director, Segment Marketing

UserTesting

UserTesting reviews

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Reviews by job title

Lots of Changes

Growing faster than it can manage.

Hot company, awesome coworkers, great product and customer service. Lacks diversity.

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