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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      1.0
      Dec 8, 2025

      I'm not mad, I'm disappointed.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Adored most of the people I worked with day-to-day - Flexible PTO and flexible hours (US Employees) - The company once stood for something, was run by decent people, and had a great culture.

      Cons

      - No growth opportunities, but they'll demote your title and then tell you its just semantics - Constant instability and threat of layoffs. - Upper management is not interested in any critical feedback. - Gaslighting. Everything is great and if you don't think its great its your fault. - The CEO spoke on all hands meeting like we were a company of idiots. From what I've heard, that hasn't changed. Also we get it you're rich.

      1.0
      Aug 20, 2025

      Stay away! It’s chaotic!!

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - benefits are good - remote work

      Cons

      - it’s chaotic and you’ll be overworked - you’ll be expected to do double but when you ask for career progression it’s non existent so good luck getting promoted - the culture is dead, I used to love working at UT before the new CEO and friends took over - constant layoffs

      1.0
      Jul 18, 2025

      Best days are behind them

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you meet and the concept behind the product is empowering. Corporate decision making tied to empathy gained from user insight is a powerful commodity that UserTesting stood behind.

      Cons

      PE acquisition has radically overhauled the company mission and seen many of the brightest individuals within UserTesting exit for other ventures. Lack of innovation and effective decision making on the path forward has crippled the organization’s progress.

      Viewing 88 - 90 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.