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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      1.0
      Jan 18, 2018

      Going in the wrong direction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) Flexible work from home schedule 2) Some good, hard working employees really trying to make a difference 3) Both offices are near train stations

      Cons

      There is a reason there has been so much employee turnover in the past few months! CEO is temperamental and is doing nothing to improve company culture. Sales team is full of overinflated titles and ineffective leadership. The product itself is lacking behind other companies in the market and is now playing catch-up to try to compete.

      5.0
      May 20, 2016

      Awesome place to work!

      Sdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was one of my favorite places to work! The Sales Team Management helped me get ramped up in the UX space. The UX industry has a lot of moving parts so working with the team and management to learn the space was key! I felt knowledgeable speaking with clients and having internal conversations about UX.

      Cons

      Growing pains, which is what comes with the territory in the Tech industry. Patience is key when performing multiple roles.

      4.0
      Feb 26, 2016

      Account Executive

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with a bunch of cool people. The product is innovative and something people are excited about.

      Cons

      Tends to feel like more of an individual effort then a team effort. When leads slow down we are all expected to fend for ourselves instead of trying to come up with solutions as a team. As a sales team, about 10% of the team members hit quota for 6 consecutive months, yet nothing changed or was improved but we were all still held accountable. Besides the past 6 months, working here has been awesome.

      Viewing 97 - 99 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.