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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      2.0
      Oct 16, 2023

      Company in Crisis

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most coworkers are of the "team" mentality.

      Cons

      Company seems lost in their direction. Lots of layoff in the past couple of years.

      4.0
      Jul 18, 2023

      Corporate and disorganized during merger

      Senior ux researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flex PTO Large, stable company Exploring AI Good customers Good researchers

      Cons

      Way too corporate Customer-centric culture doesn't always lead to a healthy work-life balance Contractors are treated like trash Sales people are treated like gold Researchers are ignored by c-suite Many employees are underpaid Very few social opportunities if you are remote Extra "benefits" like free lunches and swag for in-office employees only, even though not all of us can afford to live in a big city

      4.0
      Feb 15, 2023

      Great People

      Director, global account management
      Recommend
      CEO approval
      Business Outlook

      Pros

      UT has an incredible culture of being kind, and they tend to have really smart, cool, and dedicated employees.

      Cons

      Management is reluctant to look in the mirror and self-reflect on their decisions. They tend to blame anyone but themselves for their lack of success. A very top-down approach to leadership, Yes men make the best managers. The platform is antiquated.

      Viewing 94 - 96 of 577 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.