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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      3.0
      Dec 23, 2023

      Thank u, next

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO (in theory). Competitive Salary. Hard-working Coworkers.

      Cons

      Burnout if you are in the Operations. Ever-changing targets and strategies.

      2.0
      Oct 17, 2023

      Really messy with the merger

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some really great people in a dysfunctional environment.

      Cons

      Struggling to get to profitability from what I understand in the down market and in general.

      3.0
      Feb 17, 2023

      A Slow Machine

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great values and benefits, friendly coworkers, nice office setup, remote-first culture

      Cons

      It was really hard to make progress, improve/ship our products, and add value for customers. There was a revolving door of product leadership and roadmaps were unclear and changed weekly. We went through several different re-orgs and everything felt disjointed while important decisions happened behind closed doors. Of the few years I worked here, we maybe shipped 4-5 things.

      Viewing 112 - 114 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.