Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 87 reviews)); "UserTesting has a great culture" ((in 80 reviews)); "Great benefits such as:" ((in 41 reviews)); "Good pay to work ratio" ((in 26 reviews)); "Flexible, Work from Home, Straight Forward" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 22 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(577 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.3 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

3.0

Nov 13, 2023

Average after the acquisition

Senior renewal manager

Recommend

CEO approval

Business Outlook

Pros

Best in class and they have now cornered the market of SaaS human insights platforms.

Cons

The typical woes with being owned by PE firm

3.0

Oct 21, 2023

N/a

Enterprise business representative

Recommend

CEO approval

Business Outlook

Pros

Prefer not to say n/a

Cons

Post merger changes affected the culture

3.0

Jul 11, 2022

Good environment but HIPPO heavy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people at UserZoom are all very kind and supportive. I've been able to learn a lot from my colleagues and the culture is naturally helpful - no one hesitates to lend a helping hand. UserZoom has great work life balance, and the market for the Product is fantastic; you really feel like you have an opportunity to make a positive impact.

Cons

UserZoom is essentially run by an executive leadership team who regularly changes priorities and directs the work of all those under them; decisions are made by HIPPOS (highest paid person's opinion). This leaves many feeling like they are just pawns, and unsure what value they are truly adding.

Viewing 148 - 150 of 577 Reviews

Jobs at UserTesting

Director, Segment Marketing

Remote

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Partner Sales Director

Remote

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Strategic Accounts Director

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Average after the acquisition

N/a

Good environment but HIPPO heavy

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