Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Good benefits for the most part" ((in 40 reviews)); "Good pay to work ratio" ((in 25 reviews)); "Flexible, Work from Home, Straight Forward" ((in 23 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by demographic groups

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UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

5.0

Apr 9, 2024

Great Place to Work

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great colleagues, amazing product/service. Loved the partnership and support of the larger team while also being able to excel as an individual contributor. Leadership team is great. Overall, it's a great place to work.

Cons

Went through company merger, working through that growing pain. But I expect nothing but great things once this phase is in the past.

3.0

Nov 15, 2023

Amazing company until the merger

Project manager

Recommend

CEO approval

Business Outlook

Pros

The culture was amazing until the cut jobs due to the Merger.

Cons

Everything is because they just merged, and it is crazy there.

3.0

Jul 6, 2023

Buyout Ruined Company Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can work from home. Pay is nice. Benefits package better than most. (though this may have changed after the buyout, my role was impacted.)

Cons

The typical stuff that comes with sales. A LOT of comparison to your colleagues. If you're a high performer, you can get away with shady activity (including doing deals in other's territories/verticals).

Viewing 196 - 198 of 578 Reviews

Jobs at UserTesting

Partner Sales Director

Remote

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Strategic Accounts Director

Remote

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Director, Segment Marketing

UserTesting

UserTesting reviews

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Reviews by job title

Great Place to Work

Amazing company until the merger

Buyout Ruined Company Culture

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