Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Good benefits for the most part" ((in 40 reviews)); "Good pay to work ratio" ((in 25 reviews)); "Flexible, Work from Home, Straight Forward" ((in 23 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by demographic groups

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Gender

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UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

4.0

Mar 24, 2023

Culture Changing Merger

Enterprise account manager nam

Recommend

CEO approval

Business Outlook

Pros

-Great Pay & compensation -Team oriented management

Cons

-Black box of a future product roadmap -Moving targets, expectations aren't well defined and change frequently

5.0

Nov 25, 2022

Great place to work and grow career

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

super friendly environment amazing managers Straightforward job great benefits potential to move to other departments and grow

Cons

boast of being a 'fully remote' job yet management will do guilt trips if you do not make office visits

2.0

Nov 1, 2022

Anonymous

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good base pay Culture is decent overall but has been changing since a recent acquisition Good product

Cons

Management is not transparent A lot of things were promised during the interview process but as time went on true colors started to show. Several moving parts and processes. Pretty throw stuff at the wall and see when sticks. Leadership lacks. No diversity for a specific race (I won’t say)

Viewing 199 - 201 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

United States

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Partner Sales Director

Remote

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Strategic Accounts Director

UserTesting

UserTesting reviews

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Reviews by job title

Culture Changing Merger

Great place to work and grow career

Anonymous

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