UserTesting reviews about "benefit"

It was really hard to make progress, improve/ship our products, and add value for customers. There was a revolving door of product leadership and roadmaps were unclear and changed weekly. We went through several different re-orgs and everything felt disjointed while important decisions happened behind closed doors. Of the few years I worked here, we maybe shipped 4-5 things.

Nothing to say for cons

growth benefits and progression reviews

boast of being a 'fully remote' job yet management will do guilt trips if you do not make office visits

Leadership is never on the same page. No two managers, directors, VP's, or C-Levels are ever on the same page. Leadership will remind you that you are just one of many contributions to their paycheck. The pay is low compared to other companies in the B2B SaaS space - do with that what you will. Benefits are fairly decent, I cannot complain. Layoff central. Restructuring every 3-5 months is insane. The CEO seems to know what he is doing though (I say this very loosely). There are ism's present; favoritism, sexism, a sprinkle of racism. The environment can seem a bit juvenile and clique-y, as mentioned in a previous review. If work culture means a lot to you, do not join this company. This is a 'sip the Koolaid' environment. They do not practice the kindness and empathy they so preach. Gossip runs rampant and returns back in timely fashion. Diversity has an actual meaning, and not the one the CEO mentioned 'hiring those from other countries'. Hardly seen the diversity AND inclusion mentioned on the career page or at the all hands meetings. In all, you will be overworked, overwhelmed, and underpaid. Please take heed to the details of each honest review. All the best to those who accept employment, perhaps your experience will be better than ours.

Very “high school like work culture”

The below is only for EMEA: From a cultural standpoint- I worked for UT for a number of months and was very disappointed with how the leadership team handled various harassment cases. The sales team is predominantly all male whilst the solutions consultant team is predominately female, there is no balance. A member in leadership has been using his stature to continuously sexually harass and making women feel uncomfortable without any repercussions even AFTER it was voiced to the rest of the org. From a product standpoint- It is a very hard product to sell as you’re in complete mercy of the panel. Because each panelist is 1st party validated (vetted by a human), it is difficult to get panelists in other countries other than english-speaking countries when the people vetting each panelist only speak English! This means you will struggle to sell UT’s value to non-english speaking countries (ie Germany, France etc).

Lack of career growth direction. Processes keep changing as well which creats confusion.

CEO lies to us. Extremely low pay, benefits get worse every year. HR is incompetent and not really willing to help. Not much diversity as management is mostly white men. In engineering the only way to get promoted is if you are friends with management as racist and misogynist coworkers always seem to get promoted. Post merger is causing a ton of stress with strict deadlines. You never really know what the CTO is doing or has done, he shows up to meetings unprepared and just wings presentations.