UserTesting reviews about "layoff"

53% positive business outlook

Reviews by job title

33 reviews
1.0
Dec 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Managers being transparent telling you that you won't get a higher salary in this company

Cons

Before the merger it was already not so good, but after it everything is going all the way downhill! I was sold "high growth opportunities" when I joined, and to this day I haven't received a single salary raise, just fake promises of growth which will never come true They burnout the hardworking employees for nothing as reward, hard cases of favoritism as others already mentioned here, and also you will be judged if you say your opinion publicly when the company takes some of their useless decissions Lots of useless staff and high dependencies, also you will have to assist to lots of useless meetings where you don't even need to say a single word, even if you have a plain role like security engineer, dev or anything really Whether you have to work with code or infra, good luck trying to untangle that spaghetti plate, even worse if you are in a technical role in security, where you are expected to do and know every kind of stuff in that mess for the lowest salary ever for a technical security role and be in charge when there's a complex incident that needs to be solved They will also try to sell you "diversity, equality" and the whole rest of HR wonderful words, but when it comes to conditions, they change a lot depending on where you work from The only reward you will get for doing a nice job will be a pat on the back by your manager The conditions reality working from Spain is SUPER POOR, in security you are expected to have lots of knowledge from devops to dev and finally security, but then you see how you are getting paid 35k a year, while you can even check every other plain dev salary submit in here or in userzooms glassdoor exceeding that salary around +10k, and any other smaller companies offer you at least 50k for a similar position, its just a shame and laughing at the employee really that you can't find a lower paying position in any other company for a security role Also if you tell your manager about your salary, they will tell you "it's a nice salary and if you wan't more, then you won't find it in this company" Add to that the general burnout feeling of the rest of employees, it's just really SAD seeing how employees smile and act funny in public, but will say how they are doing lots of work trying to remake a poor product deemed to sink in a record time for no reward or decent salary when they allow an anonymous chat in company wide meetings (that's the reason why they don't allow the anonymous chat anymore or skip the true questions :) ) There were also literal braind**d employees that cheered the CEO when he was announcing the layoffs for being "transparent", that's the kind of level of brainwashing this company tries to do to its employees It's hard staying in a good mood while working for this company even if you try to, trust me Cheers to the employees who got the chance to join a better company, and also those who are still here but stand to their values and face against the company decissions and policies when they degrade the employees conditions and compensation In general, best advice is leaving as soon as you can to get paid decently for your work in another company, you will find lots of similar comments here

2.0
Apr 3, 2017

Sinking ghost ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits: Free lunches 2x a week + unlimited snacks In office massages Free clubs, such as boot camp and yoga Great people team: Really care about the employees Continuously asking for feedback Listens to suggestions from any employee (Some) Great ppl: Hardworking smart team mates that are great at what they do

Cons

Management: Many first time ppl managers with little to no training equals a lot of frustration and micro management. Not a lot of transparency in decision making. Favouritism is a thing here on several teams. Constant change in directions means projects stopping mid way or having to redo things more then a sane person should have to. Layoffs: Weird handling of layoffs and a lot of empty spaces makes coming to work a little odd and the offices are often rather empty. Morale: Despite the efforts of the people team in cheering people up with fun events, the morale is not positive. After a handful of unexpected layoffs and departures, many long time employees have started leaving which doesn't sit well for current employees that might feel like staying means going down with the ship.

1.0
Dec 6, 2017
Recommend
CEO approval
Business Outlook

Pros

free lunch a few times a week

Cons

horrible management, continuous layoffs, constant company "reconstruction"

avatar
UserTesting Response
8y
Thank you for your feedback. Good management starts with having a good relationship with those being managed. We put a lot of resources into making sure that our managers have ample training opportunities to be efficient and effective leaders. This seems to be working, as in our quarterly employee engagement survey our employees are more satisfied with management than ever before. It’s important to us that our employees feel empowered and valued by their managers, so I’m disappointed that it sounds like you didn’t have the positive experience that we want our employees to have. If a UserTesting employee ever has a poor experience with a manager, or a colleague for that matter, we have an open door policy in which we encourage them to talk to another colleague, manager or our Peope Team who will help them resolve the situation. Employee retention is something that we pride ourselves on. We have many employees who have been with us for over five years and we have a really good track record of promoting internally so that our employees can grow their careers here. As with any business, employees will come and go. Having said that, there hasn’t been any downsizing that the “continuous layoffs” you write of would refer to. In regard to reconstruction, our Executive Team has got us on a clear path that we’ve been on for quite some time now. Neither our business strategy nor the structure of our teams have changed significantly in the last year. I hope that your next job is a better fit for you, and once again I’m sorry that you didn’t find your time here to be a positive one. - VP, People, Places, & Culture
2.0
Feb 3, 2023

No...Just no.

Recommend
CEO approval
Business Outlook

Pros

Below the VP level are some really good folks who see no siloes and will give you the shirt off their backs.

Cons

Lots of cons here. The C-level group are an amalgamation of nepotism and cronyism. Layoffs happened last year and I am sure they will happen again, very soon, in 2023. Guess who won't be let go? Yep...anyone at the C-level. To this day, I can still not tell you what about 4 or 5 of the "C's" actually do? But they all have each others backs so no worries on the gravy train coming to a stop. The UT board needs to break them up pronto. You could actually save the jobs of a couple dozen people who are the real reason UT sees any success at all by trimming up the fat on the C team. Thoma Bravo leaders should sit in on the revenue teams calls...CRO is a jingoistic quote machine that you'd usually find running the show at any given timeshare organization. Zero deep sales leadership skills or motivational capacity. Just someone else's quotes and sports analogies. No direction other than whatever way the wind blows at the moment. Product is ancient. Lots of lip service on R&D and improvements for which clients clamor but "It's on the roadmap" is the canned reply. Just so much stagnation and gaslighting. Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org. Serious problem that crushes the morale of support teams. Get rid of your narcissistic AEs and take a step towards better morale.

2.0
Jul 9, 2023
Recommend
CEO approval
Business Outlook

Pros

- Good base pay - Work from home

Cons

- Targets unachievable for most Sales - Chaotic leadership team in the EU with no guidance or market strategy, just do more and try to get your number is the best idea they come up with. - There is no supportive culture, and since the merger, that only worsened - Layoffs are poorly handled and also hitting the wrong people

2.0
Oct 20, 2023
Recommend
CEO approval
Business Outlook

Pros

There are very few positives to working at UserTesting in 2023

Cons

Acquired by private equity, merged with userzoom and preferred their hard nose culture to Usertesting’s “be kind to others.” Constant layoffs, work feels like you have a gun to your head at all times. Executives are out of touch and constantly set the field team up for failure. The CEO brought in his exec buddies, sold to Thoma Bravo, made their millions, and now the rest of the company is suffering for it. UserTesting is not even a shell of itself, it is a corpse.

2.0
Oct 16, 2023

Company in Crisis

Recommend
CEO approval
Business Outlook

Pros

Most coworkers are of the "team" mentality.

Cons

Company seems lost in their direction. Lots of layoff in the past couple of years.

1.0
Mar 10, 2023

Run very far

Recommend
CEO approval
Business Outlook

Pros

You'll meet a ton of amazing professionals. You will be paid (below market value), still paid though. Join an ERG Be sure to get your experience and then get our before you get put out.

Cons

Leadership is never on the same page. No two managers, directors, VP's, or C-Levels are ever on the same page. Leadership will remind you that you are just one of many contributions to their paycheck. The pay is low compared to other companies in the B2B SaaS space - do with that what you will. Benefits are fairly decent, I cannot complain. Layoff central. Restructuring every 3-5 months is insane. The CEO seems to know what he is doing though (I say this very loosely). There are ism's present; favoritism, sexism, a sprinkle of racism. The environment can seem a bit juvenile and clique-y, as mentioned in a previous review. If work culture means a lot to you, do not join this company. This is a 'sip the Koolaid' environment. They do not practice the kindness and empathy they so preach. Gossip runs rampant and returns back in timely fashion. Diversity has an actual meaning, and not the one the CEO mentioned 'hiring those from other countries'. Hardly seen the diversity AND inclusion mentioned on the career page or at the all hands meetings. In all, you will be overworked, overwhelmed, and underpaid. Please take heed to the details of each honest review. All the best to those who accept employment, perhaps your experience will be better than ours.

Viewing 7 - 9 of 33 Reviews

Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.