VCA Customer Service Representative CSR reviews

2.4

31% would recommend to a friend

(94 total reviews)
avatar

Patty Wu

5% approve of CEO

10% positive business outlook

Customer Service Representative (CSR) employees have rated VCA with 2.4 out of 5 stars, based on 94 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. VCA is rated 29% below average by Customer Service Representative (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

94 reviews
1.0
Mar 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Easy job to get and and if you suck up to management and lie to clients you get to keep your job.

Cons

Poor Management, the company ONLY cares about bottom line. NOT about animals or clients. Employees are disposable. HR doesn't care about harassment.

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VCA Response
5y
Your comments are not taken lightly. We do not condone harassment of any kind, as every member of our team is important and vital to the functionality of our hospitals. If you are open to discussing your experience with us in further detail, we encourage you to email EmployeeConcerns@vca.com with anything you'd be willing to share from your time at VCA. Thank you.
2.0
Feb 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly staff, okay benefits, cares about clients

Cons

One doctor is a terror for everyone and nothing is done about it, she's pushed out 16 employees in one year.

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VCA Response
5y
What you have described here certainly does not align with our values, and we would deeply appreciate a chance to learn more about your experience. Please contact us at EmployeeConcerns@vca.com to discuss this further. Thank you for your time and communication.
4.0
Feb 3, 2021
Recommend
CEO approval
Business Outlook

Pros

You get a steady paycheck

Cons

Cater more to doctors than the rest of the overworked staff.

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VCA Response
5y
Thank you for the feedback you have shared. Your hard work is appreciated, and we wish you nothing but the best moving forward!
Viewing 88 - 90 of 94 Reviews

Glassdoor has 2,436 VCA reviews submitted anonymously by VCA employees. Read employee reviews and ratings on Glassdoor to decide if VCA is right for you.