Vanguard Client Service Associate reviews

3.5

79% would recommend to a friend

(82 total reviews)

Salim Ramji

100% approve of CEO

86% positive business outlook

Client Service Associate employees have rated Vanguard with 3.5 out of 5 stars, based on 82 company reviews on Glassdoor. This indicates that most Client Service Associate professionals have a good working experience there. Vanguard is rated in line with the average (within 1 standard deviation) by Client Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

82 reviews
2.0
Aug 3, 2014
Recommend
CEO approval
Business Outlook

Pros

PTO policy is decent for starting out, plus you can deduct from your weekly pay in order to add time. 401k matching investment plan is good

Cons

After 15 years of doing everything that was ever asked of me (quite well at that - I regularly received awards from management and coworkers), I was nitpicked and harassed to the point that I took advantage of the early retirement. The abuse was so bad that on several occasions I needed medical attention for anxiety. (My supervisor KNEW that I was suffering PTSD from a car accident). Vanguard might be an ok place for someone starting out, but if you're and older person who's been there for years, you will be driven out in favor of younger (cheaper) new hires. They get around their no layoff policy by treating people like dirt to make them quit. I wouldn't recommend anyone staying at VG more than 5-6 years. After that, take your skills where you'll be appreciated. When I received my 'retirement' gift in the mail, I sent it back to them.That's how disgusted I am with them, but I'm sure they really don't care. They didn't while I worked for them.

5.0
May 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Vanguard has excellent benefits. They include medical coverage, profit sharing, retirement that they pay for you, 401k, excellent vacation benefits. I didn't like their sick leave policy. The training was 3 months long when I started there and that was so beneficial because one knew how to answer certain questions that shareholders would ask. They also had ongoing training for consistently changing software.

Cons

The salary wasn't up to standards for all one had to do. It was very difficult to advance. A lot of times I felt that management were too robotic in that everyone talked like everything was always wonderful.

Viewing 61 - 63 of 82 Reviews

Glassdoor has 7,008 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.