Is WM a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at WM have rated their employer with 2.9 out of 5 stars in 263 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at WM .

Does WM pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 263 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at WM.

How happy are Customer Service (CSR) professionals working at WM?

59% of Customer Service (CSR) employees at WM would recommend their employer to a friend. This rating has increased by 59% in the past 12 months. Customer Service (CSR) professionals have also rated WM with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 581 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 380 reviews)); "Great people and company to work for" ((in 186 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 72 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 270 reviews)); "Long hours and lots of labor" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 89 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 67 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 51 reviews))

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WM Customer Service (CSR) reviews

2.9

59% would recommend to a friend

(263 total reviews)

James C. Fish, Jr

62% approve of CEO

53% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.3

Culture & values

3.0

Career opportunities

2.9

Senior management

2.7

Work/Life balance

2.4

Compensation and benefits

Customer Service (CSR) employees have rated WM with 2.9 out of 5 stars, based on 263 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. WM is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

4.0

Apr 15, 2025

Overall good experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits, positive work culture, good management

Cons

stressful, long hours, competitive environment

WM Response

We value your positive feedback and love to hear recommendations on how to best provide a more positive work experience.

3.0

Mar 11, 2025

High call volume

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote position with weekends off

Cons

Call volume was pretty bad, zero time between calls

WM Response

Thank you for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the safety of our team members.

4.0

Feb 27, 2025

Awesome work place!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Extensive training, caring management, remote work.

Cons

stressful work, little room for internal growth, intense quality and quantity metrics, not enough pay

WM Response

The key to our success is our people and we continue to make strides in providing the best work experience possible.

Viewing 10 - 12 of 263 Reviews

Jobs at WM

Call Center Customer Service Representative

Account Success Representative

Digital Sale Support Representative

Supervisor, Inside Retention - Lewisville, TX

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WM Customer Service (CSR) reviews

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Overall good experience

High call volume

Awesome work place!

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