WM Customer Service (CSR) reviews

2.9

59% would recommend to a friend

(263 total reviews)
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James C. Fish, Jr

62% approve of CEO

53% positive business outlook

Customer Service (CSR) employees have rated WM with 2.9 out of 5 stars, based on 263 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. WM is rated 22% below average by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

263 reviews
3.0
Jun 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company to work for. The benefits aren’t bad especially the 401k & education benefits. A little more lenient than other customer service jobs

Cons

Customer service job is extremely stressful due to the constant moving of the goal post, lack of training, extreme micromanagement and constant changing policies.

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WM Response
1y
Thank you for your review. We are sorry to hear that your experience with us has not been a completely positive one. We value all feedback from our employees and love to hear recommendations on how to best provide a more positive work experience.
3.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

ability to work from home

Cons

not much support from leaders. would ask a question and the lead would call me then proceed to ask other leads, keeping customers on hold too long. customer asked for a supervisor, and the supervisor said "I'm going to tell them the same thing you said, so don't even bother transferring them to me."

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WM Response
1y
Thank you for taking the time to express your concerns as we value all feedback. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the success of our team members.
4.0
May 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, training, flexibility and co-workers!

Cons

Pay could be more, processes, technology and rules.

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WM Response
1y
Thank you for your great review. We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM.
Viewing 7 - 9 of 263 Reviews

Glassdoor has 4,273 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.