Is WM a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at WM have rated their employer with 2.1 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at WM .

Does WM pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 29 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at WM.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 572 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 387 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 87 reviews)); "Good work/life balance provided there" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 269 reviews)); "Long hours and maybe weekends" ((in 144 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 89 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 46 reviews))

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WM Customer Service Representative CSR reviews

2.1

16% would recommend to a friend

(29 total reviews)

James C. Fish, Jr

83% approve of CEO

16% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Senior management

Customer Service Representative (CSR) employees have rated WM with 2.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. WM is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

29 reviews

1.0

Mar 2, 2022

There is no opportunity to advance, its a lie

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

paid vacation, paid school tuition

Cons

horrible customers, karens for days

4.0

Feb 16, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits HR in same building Quality training Room for growth

Cons

Poor Management Not flexible with schedule

3.0

Jan 5, 2022

Not bad

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working from home with good equipment

Cons

Not too much to complain about, it is a busy job

Viewing 22 - 24 of 29 Reviews

Jobs at WM

Account Success Representative

Call Center Customer Service Representative

Digital Sale Support Representative

Customer Call Center Representative

Supervisor, Inside Retention - Lewisville, TX

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WM Customer Service Representative CSR reviews

Ratings by category

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Reviews by job title

There is no opportunity to advance, its a lie

Good

Not bad

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