Is WM a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at WM have rated their employer with 2.1 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at WM .

Does WM pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 29 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at WM.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 572 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 387 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 87 reviews)); "Good work/life balance provided there" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 269 reviews)); "Long hours and maybe weekends" ((in 144 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 89 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 46 reviews))

Skip to content Skip to footer

Notifications

WM

WM Customer Service Representative CSR reviews

2.1

16% would recommend to a friend

(29 total reviews)

James C. Fish, Jr

83% approve of CEO

16% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Work/Life balance

2.1

Senior management

Customer Service Representative (CSR) employees have rated WM with 2.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. WM is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

29 reviews

2.0

Nov 30, 2021

Mean!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was a job that paid money.

Cons

The transition from Advanced to Waste Management was executed poorly. We were ill-equipped for having to handle the angry customers raining down on us.

4.0

Jul 5, 2021

Good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good work environment and Good benefits

Cons

Numbers are THE most important aspect.

WM Response

Thank you for your great review. We are proud to be able to offer a comprehensive benefits package to all our eligible employees. We’re committed to offering our employees an environment they can thrive in. We’re happy to hear that you're having a positive experience while working for Waste Management.

3.0

Mar 29, 2021

Okay place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Job security, Stock purchase option

Cons

Call center ant farm I don't think they have realized that I don't work there anymore..

Viewing 25 - 27 of 29 Reviews

Jobs at WM

Account Success Representative

Call Center Customer Service Representative

Digital Sale Support Representative

Customer Call Center Representative

Supervisor, Inside Retention - Lewisville, TX

WM reviews FAQs

WM reviews WM Customer Service Representative (CSR) reviews

WM

WM Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mean!

Good place to work

Okay place

Jobs at WM

WM reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

WM reviews FAQs

Jobs at WM