WM Customer Service Representative CSR reviews

2.1

16% would recommend to a friend

(29 total reviews)
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James C. Fish, Jr

83% approve of CEO

16% positive business outlook

Customer Service Representative (CSR) employees have rated WM with 2.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. WM is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

29 reviews
3.0
May 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits & paid days off

Cons

Breathing down your neck about breaks & lunches but people get to take smoke breaks as much as they want. They won’t advance you to the next position as much as they promise you will in the beginning. They want you to do an absurd amount of extra work & basically do side work for higher paying positions including taking Spanish calls which means extra work on your plate & NOT pay extra for it by saying that our job isn’t limited to just our job title that’s what we agreed upon being hired. A group of people including myself was fired because a dumpster truck driver in a whole different state took a picture of the dumpster while watching porn & people started sending it through work emails to laugh about it & just because we saw it & laughed about it we lost our jobs.

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WM Response
4y
Thank you for taking the time to write about your experiences. We’re sorry to hear you felt overworked and underappreciated at times. We appreciate your commitment and the contributions you made to our team. We continually strive to ensure that our management is providing the best leadership to our teams. Thank you for this valuable feedback.
3.0
May 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Great team, fun and challenging

Cons

Laid us off, other than that it was awesome.

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WM Response
4y
Thank you for taking the time to write this review! We continually strive to ensure that our management is providing the best leadership to our teams as the key to our success is our people and we continue to make strides in providing the best work experience possible. We appreciate your commitment and the contributions you made to our team.
5.0
Apr 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Work from home, Supervisor availability, Flexible

Cons

Demanding with little rewards Repetitive work

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WM Response
4y
Thank you for this five-star review! We are happy to hear about your positive experience while working for WM.
Viewing 19 - 21 of 29 Reviews

Glassdoor has 4,273 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.