Question 1

Is WM a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at WM have rated their employer with 2.9 out of 5 stars in 263 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at WM now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at WM.

Question 2

Does WM pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at WM with 2.4 out of 5 stars based on 263 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at WM.

Question 3

How happy are Customer Service (CSR) professionals working at WM?

Accepted Answer

59% of Customer Service (CSR) employees at WM would recommend their employer to a friend. This rating has increased by 59% in the past 12 months. Customer Service (CSR) professionals have also rated WM with a 2.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

Question 4

What are the top reviewed jobs at WM?

Accepted Answer

Customer Service Representative (164), Driver (136), Truck Driver (123), Route Manager (89), Account Manager (69), Dispatcher (64), Inside Sales Representative (54), Manager (53), Sales Representative (53), Operations Specialist (48), Project Manager (47), Residential Driver (47), Roll Off Driver (46), Heavy Equipment Operator (43), Garbage Truck Driver (36)

Question 5

What are the pros of working at WM according to real employee reviews?

Accepted Answer

"What was great about working here was most of the people and the benefits were great too." ((in 564 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 396 reviews)); "Great people and company to work for" ((in 181 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 70 reviews))

Question 6

What are the cons of working at WM according to real employee reviews?

Accepted Answer

"Management was poor and very bias" ((in 273 reviews)); "Long hours and lots of labor" ((in 143 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 43 reviews))

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