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      WSECU

      Engaged Employer

      WSECU reviews

      3.8

      79% would recommend to a friend

      (167 total reviews)
      avatar

      Gary Swindler

      82% approve of CEO

      72% positive business outlook

      Ratings by category

      4.1

      Culture & values

      4.0

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.8

      Senior management

      3.6

      Work/Life balance

      3.4

      Career opportunities

      WSECU has an employee rating of 3.8 out of 5 stars, based on 167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WSECU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      167 reviews
      2.0
      Aug 16, 2023

      No True Plan For Diversity

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most folks there are good poeple and well-intended. Even the callout of lack of authentic diversity efforts.

      Cons

      The DEI talk is "Just Talk." This is a company that prides itself on "company culture" and history, however, that should be interpreted as a "red flag" for lack of innovation to change and be inclusive. No clear goals around DEI and therefore the focus is on an annual company event and incredible micro-managing. Literally . . . Micro-management to the point of insulting one's intelligence and ability. Also, recruiting and onoarding efforts, tools and processes are not up-to-date and lack an effort to enhance metrics related to Time-to-Fill and candidate (and manager) experience .

      avatar
      WSECU Response
      2y
      We appreciate your feedback and are sorry to hear our efforts to advance diversity, equity and inclusion during your time here fell short of expectations. We remain committed to addressing systemic racism and to an inclusive culture where we help our employees and leaders learn and grow in these areas. Earlier this year we shared a roadmap with all of our leaders, detailing our plans with DEI, including our employee demographic data and goals to improve diversity, as well as what we’ve accomplished in the past year, including making some great strides especially in hiring veterans, people of color and women in technology and in promoting women and people of color. This is a journey we plan to continue on, setting goals and taking actions in order to make real, sustained change. Thank you for urging us on to do better and to be better. In the areas of recruiting and onboarding, we have dedicated more time to process improvements, full use of our systems, and increased our staffing to be more responsive to our hiring leaders’ needs and to enhance the candidate experience.
      3.0
      Dec 12, 2022

      Overall great, but the rosy lenses have worn off

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most leadership is great! Gary, the CEO is a gem. Lots of people want to do great things.

      Cons

      People in power have lost their mission; members first, people second, organization third. Compensation is going downhill... we rest on our "great benefits" laurels too much. This year, job titles got salary adjustments to be competitive, and despite where individuals were before the adjustment, they were put to the MINIMUM after the adjustment (if their current pay was below the minimum). Senior Leadership forgets that people work really hard to penetrate further into salary ranges, and lose all that hard work with range adjustments. Bottom line, if you want to get paid fairly and be taken care of when compensation changes, this isn't the place for you.

      avatar
      WSECU Response
      3y
      We appreciate this feedback. It sounds like you’ve worked at WSECU for some time, so thank you for your tenure and dedication to member service. It’s terrific to read that overall you think that the credit union and our leadership are great. We’re sorry to hear you’re not happy with your compensation package. We are committed to providing employees a competitive and comprehensive pay, benefits and incentive package. In building this, we take into account market trends, detailed peer data and guidance from external compensation partners. It’s an area that we know is especially important for attracting and retaining talent. Thanks for being a champion for our members. We absolutely agree that they are our first and most important priority.
      4.0
      May 9, 2022

      The company is a great place to be unless....

      Member consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      I truly felt like the direct managers cared about me as an employee. they were flexible with the challenges life throws at us . They always wanted to help. The company is a great company and does so much for its members. The company is not a small credit union and has the infrastructure in place to support the members and their employees. -Awesome benefits -Great retirement contribution -Ok Vacation time/Paid time off -Diverse work environment -You get to really help people as a credit union.

      Cons

      Pay was a huge issue in the call center. I was there for almost 5 years and it was a constant battle to get a reasonable raise even when you exceed all of your sales and goals. The annual raise was lower than the cost of living creases I was seeing. I was in the call center and found it was not treated as fairly as the branches were with pay. The call center is not easy work. Most people can't do it. The workload kept stacking up but the pay would not increase nearly fast enough. There were a lot of turnovers because people would find better-paying work with less stress. People wouldn't show up to work most of the time due to the high-stress levels. It was nearly impossible to transfer within the company if you did not have a degree. It was like they wouldn't even consider you for positions if you were not a BA or higher. It felt like you were stuck in the contact center if that was where you began. I recommend getting on any other team outside of the contact center. The company was a great place to be.

      avatar
      WSECU Response
      4y
      Thank you for taking the time to leave us a review and for your candid feedback. We’re glad to know that there were so many positive aspects of your employment at WSECU! Working in a call center can certainly be a challenging role, and we recognize that our team members work hard to provide outstanding service to our members, day in and day out. We’re sorry to hear you weren’t happy with the pay. We strive to provide a competitive compensation and benefits package, partnering with outside experts who review the latest employment and market trends, and just recently we adjusted upward nearly all employees’ pay because we felt strongly about recognizing our team’s contributions. We couldn’t agree more about the importance of retaining our talent, and we love to see employees moving up and around the organization to further their careers, which happens frequently! It’s true that some roles require a certain level of education, but many other roles do not, or experience may be substituted on a year-for-year basis in many cases.
      Viewing 13 - 15 of 167 Reviews
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      Glassdoor has 170 WSECU reviews submitted anonymously by WSECU employees. Read employee reviews and ratings on Glassdoor to decide if WSECU is right for you.