Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      85% would recommend to a friend

      (138 total reviews)

      Matt Hawkins

      91% approve of CEO

      80% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.1

      Senior management

      4.1

      Career opportunities

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      138 reviews

      Reviews about "Compensation"

      Return to all reviews
      1.0
      Apr 8, 2020

      Leadership is highly focused on peer groups.

      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Leadership is highly focused on peer groups and team building outings. They allow you to learn at your own pace. Working from home two days a week is beneficial.

      Cons

      Benefit package is limited. There is no matched 401k contribution unless you have at least 5 years vested, then it is only half of up to 4%. Paid time off is accumulated at a rate of .625 hours per pay period. That includes sick and vacation time. Although you do get 8 holidays per year there is only one floating holiday per year, and one volunteer day that doesn't roll over to the next year. Leadership should not over complicate simple matters. Why would it be so difficult for someone who is a tram lead to accept a client request to speak with a supervisor? Training should include benefits and usefulness of upsell opportunities.

      avatar
      Waystar Response
      6y
      We’re happy to hear that you enjoyed the culture and our focus on strong teams that we’ve worked so hard to build here at Waystar. Thank you for the feedback on the areas in which we can improve, those will be shared with the appropriate leaders to review and consider. Please note that our 401k vesting is over three years and a portion is vested every year, starting after year one.
      1.0
      Feb 5, 2020

      Waterboarded with Kool-aid

      Product
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you ever wanted to be flooded with company logo swag, this is the place. Cups, jackets, shirts, frisbees, etc will be thrown at you - like the sugar in the koolaid it's plentiful and leaves a bad taste in your mouth.

      Cons

      You'll be promised the vision and lured by the possibilities under the guise of fixing healthcare, then you're job will change 2-3 times within a year and you're told you are welcome to leave it you don't like the changes to your role that you didn't sign up for. Healthcare is not being fixed through the claim billing and revenue cycle. You'll be told people are the best part of Waystar (koolaid) all while management (Ric) and his cronies are plotting your departure. There is no room for advancement as the cronies are already promised those positions and if you aren't a crony, you'll rot in your current role or get pushed downward.

      avatar
      Waystar Response
      6y
      We’re truly sorry that you did not have a better experience in your time with Waystar. We are a fast-moving company with a growth mindset, and we love to see our team members succeed. Career development is a collaborative process and Waystar strives to empower our team members to achieve their goals and move into roles they find satisfying. We have a long road ahead of us in our mission to simplify and unify the revenue cycle, but we are just happy to do our part in supporting our healthcare communities in this difficult time.
      1.0
      Dec 11, 2019

      Horrible Place to Work

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Casual dress attire for most teams.

      Cons

      I have never felt more devalued as a human than I did at Waystar. The pay is well below the industry average for this area. You are constantly put under completely unrealistic expectations. I had to work 60 and 70 hour weeks for years due to the insane amount of work I was responsible for. Then each year at review time was told I did an average job. The leadership is completely out of touch with employees. We took an employee satisfaction survey and got a low score. Then the leadership basically acted like the survey never happened. I know zero people that still like working at Waystar. Everyone is actively seeking other employment. Don't waste your time here.

      avatar
      Waystar Response
      6y
      We aspire to provide a healthy work-life balance for our team members so they can best serve their families and our clients. Thank you for bringing your concerns to our attention. We firmly believe our leaders want to see both the team members and Waystar as a whole succeed, which is why we encourage openness and honesty in our performance management cycle. Team member satisfaction and engagement are extremely important to us and we have made great strides to elevate our achievements in both of these areas across the company.
      Viewing 121 - 123 of 138 Reviews
      Related searches: Waystar jobs | Waystar salaries | Waystar benefits | Waystar interviews
      ReviewsWaystar reviews

      Glassdoor has 552 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.