Waystar reviews

As with any company growing at Waystar's pace, there will be adjustments in the workforce. This can mean increases or decreases in resources, which will always produce knee-jerk reactions from the folks it affects. This is the cost of working for a company as opposed to working for yourself.

1. If you work in the Duluth, GA office, you are treated with disrespect, dishonesty, and deceit. 2. All of the energy and resources goes into the Louisville, KY. They only promote folks there. People who are qualified in the Duluth office are looked over, as Louisville only wishes to promote from their office exclusively. 3. The Duluth office is rarely allowed to hire. When I put in my notice, they moved my FTE to the Louisville office instead of back-filling in Duluth. 4. You are expected to hardly ever get out of your seat. If you have to go to the bathroom, you must let someone in leadership know. 5. There is no company culture expect for you to know you are treated like "The Help". You are not respected; you are looked down upon. 6. When moving clients to a new software, the company does not provide training. Clients are expected to either watch videos, or "learn it on your own" or "just contact support". Support is inundated with enough calls as it is. When the training department is confronted, they just pretend like nothing is wrong. As a result multiple clients are terminating their contracts with Waystar. 7. There is no incentive to work here. The salary is terrible, the benefits abysmal, and when you try to suggest changes to make things better, you're told "we will take it under advisement" . . . . and your ideas are thrown out the door. I would never recommend any of my contacts/friends to work here . . .ever. You are treated like garbage, you are expected to get the client off the phone as soon as possible, even if the client is not satisfied with the answer being given. You are faulted if you leave your seat to go to the bathroom, etc. . . . my list could go on. Don't. Work. Here.