Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 551 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 36 reviews)); "Great benefits and holiday schedule." ((in 36 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 24 reviews)); "Everyone is nice and management is enthusiastic" ((in 24 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews)); "Rampant favoritism." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(138 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (138 reviews)

Ratings by demographic groups

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Reviews by job title

138 reviews

Reviews about "Compensation"

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5.0

Jun 23, 2025

Feeling Right at Home from Day One

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fantastic onboarding experience – thoughtful, organized, and truly welcoming. I felt set up for success from day one. Incredible people – smart, kind, and collaborative. Everyone’s eager to help and make you feel like part of the team. Strong, present leadership – approachable, transparent, and genuinely invested in both the business and the people. Culture actually lives up to the hype – everything I hoped it would be, and then some. Clear sense of purpose – the company’s mission and values are felt day-to-day, not just words on a wall. Exciting time to join – there’s great momentum, and you can feel the energy and drive across teams. People-first mindset – leadership balances high performance with humanity.

Cons

Honestly, none so far — the experience has exceeded expectations.

Waystar Response

11mo

It is important to us that every team member feels welcomed, supported, and energized from their first day so they can show up committed and ready to propel our mission of simplifying healthcare payments. Thank you for posting, and welcome to Waystar!

3.0

Jun 11, 2025

Pay Should be Increased

Solution adoption consultant

Recommend

CEO approval

Business Outlook

Pros

Waystar offers a collaborative work environment with smart, supportive colleagues. The company provides solid training for new hires, and the tools and products are genuinely valuable in the healthcare RCM space. Leadership is approachable, and there are frequent opportunities to get involved in meaningful projects.

Cons

While the experience and exposure are great, the compensation doesn’t reflect the level of responsibility or intensity of the workload—especially for roles in implementation and client-facing functions. It’s common for consultants to manage multiple complex projects at once with tight deadlines and high expectations, yet salaries remain below market average compared to competitors and similar healthcare tech firms. This can lead to burnout and high turnover, especially among younger team members or those early in their careers.

Waystar Response

11mo

Thank you for posting! We highly value the support and experience of our team as well as the opportunity for individuals to thrive while advancing our mission of simplifying healthcare payments. We consistently leverage market data, salary analysis, and quarterly performance incentives for our client operations team to stay competitive and meet the needs of our team members. Please reach out to your direct leader to help prioritize your workload if needed!

5.0

May 9, 2025

My Experience With Waystar

Regional director

Recommend

CEO approval

Business Outlook

Pros

Fantastic culture Everyone willing to help Great training (and continuous training) A certain “demeanor” amongst people that is confident but also humble Processes that are in place are efficient and logical The opportunity to make great money

Cons

No cell phone reimbursement for sales reps

Waystar Response

11mo

Thank you for recognizing our wonderful workplace culture where we continue to strengthen our team member experience and growth opportunities. Our team is the driving factor for our mission to simplify healthcare payments. Cell phone reimbursement is based on job type, classification, and work hours – please reference and the Handbook and check with your leader to see if you are eligible.

Viewing 25 - 27 of 138 Reviews

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Jobs at Waystar

Project Scheduling Coordinator

Client Success Manager

CDI Clinical Performance Auditor

Remote

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Enrollment Support Coordinator

Technical Support Analyst

Waystar

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