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West Pharmaceutical Services

Engaged Employer

West Pharmaceutical Services reviews

3.6

63% would recommend to a friend

(784 total reviews)
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Eric M. Green

73% approve of CEO

53% positive business outlook

West Pharmaceutical Services has an employee rating of 3.6 out of 5 stars, based on 784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The West Pharmaceutical Services employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

784 reviews
1.0
Jan 12, 2017

Nightmares do come true at West

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice HQ bathrooms a.and that is all I can say for pros.

Cons

Old boys club. People in positions based on who they know and how they kiss up. Rampant vinctive, abusive, harassment for those that offer differing opinion. Highly micro managed and lots of back stabbing and maneuvering to advance over others. Anything to look good. Horrible management. Clueless boys club

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West Pharmaceutical Services Response
9y
Employee satisfaction is very important to us and it is troubling to hear about your experience at West. However, it is critical that we learn about challenges such as yours, in order to create a work environment where employees feel they're valued, treated fairly and respected. I would like to discuss your experience if you are amenable. You can reach me at 610-594-2900. We are committed to developing all employees so that West can ensure that there is professional growth and development for all. I thank you for your candid feedback and hope to hear from you. Annette Favorite, SVP & CHRO
2.0
Apr 28, 2023

Confusing Company Goals

Recommend
CEO approval
Business Outlook

Pros

Coworkers are supportive of one another and help each other out.

Cons

Was hired remote and most recently they decided if you are within 50 miles despite how long the actual commute they are changing their offer letter parameters to on-site 3 days a week. They are false advertising hybrid because of “culture” but did not ask employees what they wanted. They make decisions and do not clearly communicate to staff and it trickles out slowly with no formal communication or explanation. They ask for feedback so they can write nasty responses to the questions in a QA newsletter. They make changes to teams with no real overarching input from the team but pretend they care about input. They are going to run a lot of people out the door with the constant changes and lack of transparency for the culture they are building.

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West Pharmaceutical Services Response
3y
We appreciate your concerns regarding returning to the office. As we continue our hybrid and flexible working environment, we understand that some team members may have concerns with the updated in-person and remote working policy. There are several positive benefits to our company and individuals when we bring our teams together in this work model: flexibility, collaboration, community, learning and professional development. In addition, we can continue to provide the highest level of service to our customers and the patients, we jointly serve. We encourage you to speak with your manager and/or your HR Partner to discuss your concerns or challenges in transitioning back to the office. We value your contributions, and our goal is to work with you to find a solution that works for both you and the company.
1.0
Feb 22, 2022
Recommend
CEO approval
Business Outlook

Pros

US region - None at this point of time

Cons

Many... 1. Worked here for 12 years: One word – TOXIC, see details… 2. Very frustrating environment, no room for discussion or debate. 3. There is no such thing as ‘work life balance’ – totally messed up and anything less than 12 hours per day is unthinkable, weekends and holidays are optional. 4. Some leaders have the opinion that everybody working in the US region (or any other region outside India) is useless, overpaid and irrelevant. 5. Lastly, about human resources - they exist only in name and not in form.

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West Pharmaceutical Services Response
4y
Thank you for sharing your feedback about your work experience at West. West is committed to creating and maintaining a workplace where all team members feel respected, are treated fairly, and have an opportunity for professional growth and development. We have an inclusive culture, where all team members can bring their best selves to work and share their ideas and perspectives for productive debate. We’re also committed to providing a flexible work environment and, where possible, have established remote and hybrid workstyles that enable our team members to balance their responsibilities at work along with their needs outside of work. We encourage any team member who feels that their concerns aren’t being heard to reach out to their manager, HR, or our Compliance and Ethics Office. They can also use our Integrity Helpline, where they can report their concerns anonymously. Thanks again for taking the time to post your review. While we’re disappointed to learn of your feedback on the culture at West, we do thank you for your input, as it is important in creating a positive work environment.
Viewing 13 - 15 of 784 Reviews

Glassdoor has 971 West Pharmaceutical Services reviews submitted anonymously by West Pharmaceutical Services employees. Read employee reviews and ratings on Glassdoor to decide if West Pharmaceutical Services is right for you.