Zendesk reviews

Their great product really only fits in SMB and commercial space. They know this but refuse to accept it. Enterprise and Mid Market roles are dead end traps for a career here generally PE firm bought it and stripped out so much of the good culture and benefits. Pay is meh. Used to be good but again PE firm… squeezing margins at EVERY end. Senior leadership is horrible. They have no direction and change everything almost every year. They micro manage like crazy, dials, meetings, etc Sales Operations holds a bunch of power and is completely incompetent. Can’t get quotas or territories even close to right. They create a few big winners and a ton of losers who then have to live in fear of their job constantly. No path to success and if you point this out with data or facts you’re putting your job in jeopardy. Generally only certain areas do well, if your territory isn’t on the west coast your chance of success is low because you’ll have the same quota as someone with a book 4x yours. Zendesk loves to celebrate transactional sales like it’s something impressive, and then promote these people…

* I could not recommend Zendesk as a good place to work because of the immature and inconsistent management. There's a reason why turnover on my team was high. Poor communication, lack of direction, micromanaging and an overall lack of empathy plagued my department. * Existing team members trained new hires on everything, without additional compensation. Enablement as a whole was pretty much non-existent. * Pay was significantly lower than industry standard. * Lack of diversity. I could count BIPOC in my office on one hand.