Zillow reviews

3.4

55% would recommend to a friend

(2,504 total reviews)
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Jeremy Wacksman

58% approve of CEO

48% positive business outlook

Zillow has an employee rating of 3.4 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Aug 14, 2018

Not what it use to be

Recommend
CEO approval
Business Outlook

Pros

benefits are good and have hsa. we have a lot of snack in the kitchen. time off is flexible with enough notice to your lead

Cons

Since I started in PAC (the customer service position), there have been so many changes which has everyone down and the atmosphere isn't the same. Any time I am in a common area, there is always a PAC employee making a negative comment. I hear things all the time like "we are all replaceable" "bottom of the food chain" and we are not "cared about". Most agree the CEO has an amazing vision and best interest for employees, but that is easily forgotten in this department. The schedule I had for over a year was changed with weeks notice and I was told it was "permanent". A couple weeks later, changed again...to another "permanent". Management said they are available to speak with about ANY issues, this included. But when I go to my manager, I am delivered with a "it's not my problem" attitude. And when I say attitude, I mean it! Everyone is scared to voice their opinions, it is sad. I never thought I would see Zillow go down this road. So many people are unhappy but there is nothing we can do other than update our resumes and move on.

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Zillow Response
7y
Hi, thanks for this feedback. I'm sorry you feel that way. One of the first things we did when I came to PAC a couple years ago was to stop changing schedules as frequent as every 3 months. It was disruptive to people's lives and didn't serve our customers needs. Since then, we only change schedules when inbound volume from our customers requires it, and then only when that inbound volume change will be long term. So we've had fairly stable schedules in PAC for quite a while now. This year, as we launch the next iteration our of Premier Agent platform nationwide, there has definitely been the need to go where our customers need us. Our goal with schedule changes is always to be as least disruptive to our team members as possible, and we try very hard to give 30 days notice when we have to adjust timings. I'm sorry you felt your manager brushed off your concerns. I'd be happy to talk to you about that in detail if you'd like to reach out to me at jrg@zillowgroup.com, or catch me the next time I'm in Denver. When I was there a couple weeks ago, I held several all-hands style meetings Sunday thru Tuesday where we went over the recent employee survey, which showed that more than 80% of PAC team members indicated they would recommend Zillow to a friend as place to work, and also that they planned on staying for at least 2 years. We also talked about great changes we made to allow team members more opportunity to explore career development, and had some time for Q&A. I hope you were able to attend one of those sessions. If not, or you have other topics you want to discuss, again, please shoot me a note. -JR Gast, VP Client Experience.
1.0
Jul 9, 2018

Terrible Managers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great location. Beautiful office space. Cool perks.

Cons

Terrible managers who don't care about your career. No career opportunities once you get to a manager level position. This leads to vindictive behavior amongst peers at that level. Very uncomfortable culture.

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Zillow Response
7y
I'm disheartened to hear your feedback about your experience with your manager. Having a great manager, who is your coach and advocate, is so important to us and we spend significant effort creating training and resources for managers, as well as feedback outlets for employees like you. You don't mention if you were able to share your feedback with HR while you were here, but if you'd like to share more info, you are welcome to email me directly at amy @ zillowgroup. - Amy (COO)
1.0
May 31, 2018
Recommend
CEO approval
Business Outlook

Pros

The pros are the bandaids. They offer amazing benefits, snacks, outings, etc. Any benefit you could hope for is offered, which causes employees to drink the “Zillow Kool-Aid” and ignore the real problems this company has.

Cons

Management is on separate playing fields. There is no constant when it comes to everyday operations and systems, each member of management you speak to has a different answer and they tend to conflict with each other, causing issues for the employee. There are cliques within every department, which is somewhat normal, but at Zillow, it’s extreme. The management plays into the cliques, causing more problems. Favoritism is the way to win in this company. If you suck up to the right people, you will excel and move within the company, but if you make one mistake, or if someone in a management position does not like you, you will be stuck or be fired without communication. I experienced many situations where employees where fired with very little warning. The way they fire employees is absurd as well, they will pack your desk while you are in the restroom or on break, and meet you in the hall (keep in mind this is an open floor that all of the employees and management share) with your box of things and walk you out. In front of everyone. When they try to offer some reasoning for the employees dismissal, they are very hush hush and do not posses transparency. They do not “turn on the lights”. The core and heart of the company has major faults, unfortunately nothing is being done about those faults. They are simply covering them with bandaids and even offering a candy wall for your troubles. My advice; don’t give into the gimmicks, save yourself the stress of job security and the stress of pettiness; do not work for Zillow.

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Zillow Response
8y
I'm sorry you felt your experience with Zillow was poor. I respectfully disagree with much of your assessment. Based on our company-wide employee engagement survey that just came out, over 90% of teammates in our department said they would recommend Zillow to a friend as a great place to work, and more than 80% are planning on staying for at least 2 years. This, to me, means we have a vibrant and productive team with a solid culture. Regarding performance management, we have a robust process that includes clear expectations, thorough documentation, and in-person conversations. The goal is always to move someone up, not out. You are correct that we don't share reasons for individual termination with the teams, out of respect for the individual impacted. If you have other direct feedback you'd like to share, I'm happy to connect with you directly at jrg@zillowgroup.com. JR Gast, VP Client Experience.
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