ZoomCare reviews

2.8

34% would recommend to a friend

(381 total reviews)
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Jeff Fee

37% approve of CEO

24% positive business outlook

ZoomCare has an employee rating of 2.8 out of 5 stars, based on 381 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ZoomCare employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

381 reviews
1.0
Oct 1, 2021

Zero ethics

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Access to affordable healthcare through employee benefits plan

Cons

Where do I even begin? Time to spill the tea! -There was a male manager in Seattle who was sexually harassing multiple female employees from all departments. HR conducted an investigation and the VP at the time asked this person to “apologize” to all the people he had sexually harassed. They eventually fired this person but didn’t ever make a statement about the harassment or acknowledge it in anyway or make any reparations to the victims or offer any support to them. -A provider I worked with was a lactating mother. There was a VP proposing the idea of having women who had lactation breaks move to slower clinics where they would make less of a bonus because their lactation breaks were causing the company financial hardship. -The company refused to change patient intake forms to reflect chosen pronouns saying this wasn’t appropriate for a medical setting. They referred to all patients as “Sarah” despite feedback that this is a female name and not respectful of patients who don’t identify as female. The new CEO finally changed this policy but this is still not a trans friendly company. There is no medical training or support for medical staff regarding trans patient care. Leadership simply says we are not well equipped to take care of the trans community and we are not well equipped to provide training on trans patient care. -The company used to not provide BOLI breaks to employees and it wasn’t until employees complained to BOLI that they stared providing breaks (sort of) -The company has non medical staff directly managing licensed providers. Enough said. These non medical staff write reviews, conduct monthly one on one meetings and have hiring and firing power. -The company has unlicensed non medical staff teaching and supervising phlebotomy training. Enough said. -The company had a clinic which had a basement with mold issues and a staircase that was not up to code. Employees had to go to the basement to get supplies they used regularly. We surfaced this to leadership for years and it wasn’t until our new manager surfaced it to our new safety person that this got fixed (sort of). -An employee I knew made a formal complaint to our director about her manager and the manager came to her clinic the next week asking why she complained about her and proceeded to cry and make the employee very uncomfortable. Retaliation much?! -We had multiple safety issues at clinics including homeless people following us to our cars, sleeping in our parking lot and outside of our clinics. Management did absolutely nothing to improve safety. -This is one of the most corrupt and poorly run companies I’ve ever worked for. Do not work here!

2.0
Jun 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great (other clinic associates and most PAs/FNPs/MDs/NDs/DOs), pay is okay-ish, 3 1/2 day work weeks

Cons

Benefits are horrible (company based out of OR, literally can only get affordable healthcare in Seattle at ZoomCare), terrible PTO accrual rates, no sick time/pay, most management is out of touch and does not care about you, upper leadership is terrible and do not value employees at all, mandatory on call days that are unpaid/no incentives, trying to get time off to use your minimal PTO is extremely hard, no beareavement policy/time off, no advancement opportunities in Seattle

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ZoomCare Response
5y
Thank you for taking the time to share your feedback. It is important that you are able to express your frustrations so that we are able to improve wherever possible. Zoom Care grew very quickly and we are currently in the process of focusing on how we can best support our clinics, employees and patients. Communication, listening and making adjustments from feedback will allow us to continue moving in the right direction. It sounds like you are still a current associate and I encourage you to reach out to your HR team and share your concerns in more detail. Thank you so much, People Services Team
1.0
May 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Ummmmmmm, I got nothing. It was an extremely horrible experience.

Cons

I just don't even know where to start. This company has the most poorly run billing department I have ever come across. The up coding is crazy, they continue to inaccurately code to get paid more, they also bill for things they aren't really doing. I would say they are walking a very fine line of fraudulent behavior. Also, the manager is a nightmare. She causes conflict between employees, lies, has extreme mood swings, and is either hostile or uncomfortably friendly depending on the day. She does not advocate for employees and will not hesitate to throw them under the bus in order to keep the spotlight off of her. It's only because.this company does not except Medicare and Medicaid that they have not been shut down yet.

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ZoomCare Response
5y
Thank you for sharing your experience. Part of delivering people-centric care is listening to what our people and patients have to say and learning from their experience. Your feedback will help us learn, and for that we are grateful. We are sorry this was your experience while working with us, and wish you all the best in the future. Thank you, People Services Team
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Glassdoor has 392 ZoomCare reviews submitted anonymously by ZoomCare employees. Read employee reviews and ratings on Glassdoor to decide if ZoomCare is right for you.