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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,217 total reviews)
      avatar

      Henry Schuck

      77% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      May 31, 2024

      Micro mgt - Toxic

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I cannot think of any

      Cons

      Hi turnover rate. Terrible base pay, & commission. Ten dollars per lead? (well below industry, do your homework mgt) The lead routing system is awful. You end up competing with your peers for the unreachable amount of dials you are required to make. We should be competing with our competitors, NOT our teammates. It promotes BAD behavior. Mgrs focus on quantity not quality. Personally have witnessed this on all too many occasions. Not an easy job If you have family commitments.

      avatar
      ZoomInfo Response
      2y
      Thank you for sharing your feedback. We're disappointed to hear about your negative experience as a Sales Development Representative (SDR) at ZoomInfo. We take your concerns about turnover rate, compensation, and the lead routing system seriously. We are continuously evaluating our processes to ensure they promote collaboration and success and in fact we are restructuring the New Business Sales Team so that every rep is focused on a specific segment. We expect this to drive improvement in win rates, ASP increases in up-market segments, better retention downmarket, improved enablement, and more role specialization. Regarding compensation, we apologize if there was any miscommunication during the recruitment process. We strive to provide accurate information to all candidates. As you know a seller's OTE reflects your total POSSIBLE commission plus your base salary pay so at the time of your conversation with your Recruiter that may have been the case. We appreciate your feedback and are committed to making positive changes.
      5.0
      May 29, 2024

      A Place to Invest In Yourself

      Technical implementation manager iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Lots of horizontal and vertical growth opportunities within the org - Start up mentality while operating as a major ENT organization (Although the org is large and does a lot these days, it still retains its ability to be nimble and make game time decisions and changes that net positive results) - Leadership is incredibly transparent without it being a scolding session, no beating around the bush without making excuses and pushing the fault to others. Leadership is incredibly thorough and drills down to the front line to make sure every individual is supported and able to flourish without it being a micromanaged experience

      Cons

      - Chasing Hype : The org operates in a /very/ competitive market, so pursuing differentiating factors and chasing the hot item of the moment is a trend I've noticed in my 2.5 year tenure. Whether this is data orchestration tools, LLM meeting assistants or GenAI, there's a lot of aligning around current market trends and demands. This has been a net positive so far, but it does mean that one shouldn't get comfortable in what they're currently doing today because more than likely it will change within the year (this ties back into the Pro being a Start Up mentality, this is the other side of the coin that comes with it). With pursuing the hot items in the market, the scope and long term vision for the company does tend to shift a bit with each new focus. During my time, I've seen the company go from a Data Broker with some efficiency tools to a full scale Go-to-Market solution and positions itself as such. This isn't necessarily a bad thing, change is good! But you have to expect the change while working here. - With a large org doing a lot on the day to day basis, not everything is always communicated as well as it could be. This tends to be mainly with minor updates to products that get pushed out immediately. - Outside of commissionable roles, there's not a lot of ways to increase your take home outside of the Annual Bonus, SPIFFs are generally swag and prize based rather than raw monetary compensation.

      3.0
      May 28, 2024

      SSE

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture, and Product strategy

      Cons

      pace at which the product moves could have been better

      Viewing 655 - 657 of 2,217 Reviews
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      ReviewsZoomInfo reviews

      Glassdoor has 2,265 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.