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dotloop

Part of Zillow

Engaged Employer

dotloop reviews about "management"

75% positive business outlook

Ratings by category

4.4

Culture & values

4.1

Diversity & inclusion

4.1

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Reviews by job title

28 reviews
5.0
Aug 1, 2018

Amazing Place to Work

Sales consultant
Recommend
CEO approval
Business Outlook

Pros

My time at dotloop was absolutely amazing. The culture their is top notch. The benefits are out of this world. The people are great, including and especially management. They provide you with thorough training and set you up for success. Best place I've ever worked.

Cons

At the end of the day, it's sales. You get what you put in. Not really a con, just the facts.

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dotloop Response
7y
Thank you for this very thoughtful review. It's really great to hear that you enjoyed your time at dotloop and that you speak so highly of our management. This is an area of great focus for dotloop and Zillow Group, so it means a lot to hear your feedback. Austin, Founder & GM
5.0
Jun 7, 2017

Strategic Sales Consultant

Strategic sales consultant
Recommend
CEO approval
Business Outlook

Pros

Management always listening and open to new ideas/processes from lower level employees. An amazing culture with open communication and collaboration across departments.

Cons

Currently the office in Cincinnati is under construction a bit of headache but well worth it. The new space will allow us to continue growing

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dotloop Response
9y
Thank you for this review. I am really glad that you are enjoying our transparent culture, and I agree that our Cincinnati office expansion can't happen soon enough! On the topic of working from home, we've considered (and tested) it many times in the past to discover many advantages of a high performing office culture that can't be replaced. So instead of promoting "work from home" as a regular practice, our strategy has been to make dotloop the best possible place that you can work while ensuring that Loopers maintain a healthy work/life balance... which encompasses time at home. If you have additional suggestions that we haven't considered, please contact Andreas or I directly. Austin, Founder & GM
5.0
Dec 9, 2016

Dotloop Customer Service Rep Review

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Working at dotloop has a variety of pros: the culture, the benefits, the laid back yet professional environment, and the opportunity to move up within the company. Being a "looper" you are given the tools and opportunity to grow within the company and management is more than willing to help you find your niche. Along with being able to move up within the company, the health benefits of working at dotloop are excellent as well. Benefits don't only come in your health care package at dotloop though, extra perks are always given to loopers for their hard work such as a free snack bar, a fully paid for holiday trip to Seattle, pool and ping pong tables, and a catered lunch almost every week. These extra perks let us know our hard work is appreciated and makes coming to work pretty enjoyable.

Cons

If working in support you will be expected to work one weekend day. While giving up your Saturday or Sunday isn't ideal, if a customer service representative ever needs off management is always more than willing to work with your schedule.

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dotloop Response
9y
Thank you for this review and for sharing your suggestion about positivity management. I will follow up with the Team Leads to ensure that we are doing everything we can to manage this proactively. Austin, Founder & GM
5.0
Dec 30, 2017

Great Opportunity

Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Hiring is picky for a great reason - we have an amazing culture among coworkers that was welcoming and caring. In a world where people now job hop, dotloop can very easily be a place to stay. Management cares about growth in current roles and the future. Recent office renovation creates efficient space to work. Work hard and get noticed. Great benefits - thanks Zillow!

Cons

Can't think of too much... agents can be tough but that's our job to help!

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dotloop Response
8y
Thank you for this review. It is great to hear about the many "pros" you are experiencing at dotloop & Zillow Group! As for your advice to management, consider your tuition reimbursement suggestion duly noted. While our benefits are already quite good (as you mentioned above), we are constantly looking for ways to improve. So thank you for sharing! Austin, Founder & GM
5.0
May 13, 2022

Great place to work

Partner success manager
Recommend
CEO approval
Business Outlook

Pros

Dotloop is a great place to work. Great coworkers, great managers and the job is never boring.

Cons

There has been quite a bit of turnover and no real change from management to focus on retention.

2.0
Jan 5, 2023

Strong product, weak leadership

Business consultant
Recommend
CEO approval
Business Outlook

Pros

Great colleagues who are willing to help Benefits

Cons

Leadership is the worst part about Dotloop. There is constant change that comes without warning, and senior management is incapable and untrustworthy. The low base salary is not worth the effort required. The pay is hourly, meaning you are not paid for working after hours. Any sales job requires more than 40hrs/wk, especially starting out. No sense of culture and even though Dotloop is owned by Zillow, the two are completely disconnected.

5.0
Jan 4, 2017

Great Culture and Environment to Work

Sales consultant
Recommend
CEO approval
Business Outlook

Pros

Great team environment with lots of employee engagement through social engagements, very loose atmosphere where you are generally left to your own devices and allowed to find your own pace and way to get the job done, so long as you do just that...get the job done.

Cons

Many people who thrive in a structured work environment will struggle with the blase faire management style, however for someone who is self focused and driven you should be fine

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dotloop Response
9y
Thank you for sharing this feedback. It is our goal to create a culture that empowers employees and prioritizes results, so it's great to hear that your experience thus far aligns to that goal. As your career progresses at dotloop, please don't hesitate to share any additional feedback or advice to management with me directly. Thanks again. Austin, Founder & GM
1.0
Jul 11, 2024

Avoid at all costs

Partner experience consultant - remote
Recommend
CEO approval
Business Outlook

Pros

Zillow benefits remote Solid coworkers

Cons

Leadership is awful from middle management to directors and you deal with real estate agents who have not a clue how to use tech so they rage at you like you ruined their existence. They do not at all adhere to zillows core values.

Viewing 1 - 3 of 28 Reviews
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