Pros
Extremely friendly team and nice working environment, pretty good benefits. Westboro offices are warm and welcoming..... and then....
Cons
1.) VERY low pay... with little opportunity to make more. 2.) Flat organization - no room for advancement, not enough accountability 3.) Although it is a flat organization - communication is lacking HORRIBLY and you are not able to understand about 85% of the people you work with. 4.) Nothing ever works... from the eClinicalWorks program itself to internal programs its a mess. 5.) Customer support structure is the WORST. Clients are CONSTANTLY upset and they have VERY good reason! Nobody ever responds to them or is actually available when they call to solve an issue. There is no way for them to get in direct communication with their techs either. First tier tech support (the customer service center) is not given enough ability or tools to help the client, cannot take connection and they want you to have the client open their own tickets etc. It appears to take forever to solve a client issue. I can't even get my computer to work half the time nevermind solve the clients issues. 5.) The company only cares about you when it seems convenient - otherwise, you don't really matter much at all. I had my team lead basically tell my entire team that they are the worst during a meeting and then storm away... very unprofessional leaders. 6.) Training here is a COMPLETE JOKE - you will be training for 9 weeks... and what you learn in that training I could never even begin to tell you. 7.) The software itself is EXTREMELY and overly complicated - and again seems like it never works. 8.) There is no such thing as personal days, comp time, sick time etc its all lumped into PTO... meaning if you want to go on vacation... don't get sick or have anything else happen throughout the year 9.) No flexibility in schedule... at all 10.) Hourly employees are the bottom of the barrel to this company and seem to be ignored the most... 11.) No overtime - dont even think about it. 12.) Horrible customer service processes and techniques. 13.) No ability to work remotely from certain departments - even though it could be done.
