Long but worth every minute of reading.
Zero flexibility in the year 2019. They tell you to answer a call after hours if clients call, yet you can’t work from home! State of emergency declared for snow but their office is open so you have to come in or take PTO. there is zero care for the employees, especially if you’re not a male or not from India.
Zero advancement, only continuous false hope unless you’re related or have been there 10 years.
If you’re thinking about Account Management GET FAR FAR AWAY FROM HERE!!! They have NO IDEA what an account manager is, how to handle accounts and have zero idea on the client type and volume of accounts you can actually handle - they set you up for failure! It’s so disappointing.
I had high hopes never wanting to leave this company and being here over 5+ years I can’t handle it anymore. Telling you to do everything they say but there is Zero flexibility when you need help. Now after 5 years they want to force you to travel onsite to clients ... SO USELESS. If you don’t like it then quit. That’s their answer for everything. No work from home even though everything can be accomplished remotely, how dare you actually use your PTO, team leads have zero idea how to actually lead a team and everyone’s so fearful of Mahesh they don’t say no and end up screwing themselves and their teams in the crossfire.
HR is a JOKE. They outright harass you god forbid you don’t have a visa to worry about and open your mouth, everything you do or say is under a microscope it’s disgusting and I don’t know how the heck they get away with this.
Excuses now are it’s a policy because of the CIA because they were shady and tried cheating the government to get certification. It’s not policy and new work driving your employees out the door it’s the disgusting culture you’ve created. Fear for your job daily, do everything even though you’d have to stay late and work weekends to do it, no advancement, below industry standards on pay across the board and departments.
Being a SAM means doing every other departments job, you’re the ONLY one being held accountable for the customer and their issues, work late and weekends without pay or recognition, micromanagement by a manager who doesn’t even know how to identify risk, you better fear for your job daily or else your complacent and that’s not cool, don’t ever expect to advance or go to another team, bonuses are a joke, raises are a joke, and management constantly assumes they were “weak” for leaving because of extra policies coming in instead of reflecting and taking accountability they preach to learn that it’s their inability to work WITH their employees. Let the TL make a call about work from home with that flexibility and travel isn’t mandatory for long standing employees - you’d have employees working harder and not even knowing it and have retention instead of a revolving door. Create a culture of value because your culture now is aggressive fear and no ones good enough and Ecw will tell you what to do and that’s it if you don’t like it leave.
Wonder why the oversight organization hasn’t even touched the support department because it’s HALF of the companies issues right there. Open the flood gates.
If you’re an Indian, or a male ... you’d do well. However regardless of talent you’ll be told nothing is good enough on a daily basis. Regardless you get the greatest surgery’s from clients who bring a million annually they couldn’t care. It’s sad, it’s defeating, its disgusting and 7 PEOPLE in one department left IN THREE WEEKS and they’re not even trying to think what they can do to keep those still here, here. It’s so disappointing.
