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AAA The Auto Club Group

Engaged Employer

AAA The Auto Club Group reviews

3.1

43% would recommend to a friend

(1,126 total reviews)
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Joe Richardson

60% approve of CEO

51% positive business outlook

AAA The Auto Club Group has an employee rating of 3.1 out of 5 stars, based on 1,126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA The Auto Club Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Apr 18, 2018
Recommend
CEO approval
Business Outlook

Pros

If your within the inner circle of their politics than you are treated well and respected.

Cons

I worked hard building a very good book of business making over $60k a year on just maintaining current clients while growing my book. All this time barely keeping my head above water meeting the life insurance metric. The requirement was to refer all my life business to a life specialist which would then quote and bind coverage. There would be a new life specialist every 6 to 9 months because the would not stay with the company. Suddenly my life numbers dropped and was placed on probation. I worked hard with the new life specialist, sending a new referral 2 or 3 times each week. The life specialist never followed up, rarely quoted and did not sell one account for the 6 months I was placed on probation. I ended up quoting my own life insurance for my clients and bound multiple policies in my last few months but did not meet the minimum requirement. My hand was slapped and advised to stop, otherwise I would be let go for not following protocols. I was then let go for not achieving all my metrics while on probation. Even though I was more than double the requirement on home/auto, they let me go for being $350 below in commissions for life. The real kick in the rear was when they tried stopping my unemployment check stating I was underperforming. This was quickly put a stop to when I advised the unemployment clerk I had no control over how my life insurance metric was met. Needless to say I later met the life specialist after he had left the company. He was advised by mid/upper management not to quote or sell any life referral I sent. I figure this was because I had a very large book (over $1 million) and the company no longer wanted to pay commissions.

1.0
May 4, 2014
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Free parking if you can find a space. Its a job. You get direct deposit.

Cons

You are watched with every move you make. Heavily monitered on all calls. Told what to wear even down to your shoes. Have to watch your paychecks. Cannot trust anything the company or supervisors tell you. They are nothing but liars and lazy.they even monitor how long and how many times you go to the bathroom. Open door policy is a joke. Supervisors will tell you if you don't like it there is someone else waiting for your chair. Don't ever expect to move up. Supervisors will not help you. Don't expect to be trained properly its a joke. I only stayed for the check.

1.0
Jan 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Insurance products have relevant features to help sell when price is not competitive.

Cons

Too many to list, however here are some important ones. Level of service for customers has deteriorated, largely due to changes by upper management. Technology "improvements" are still far behind the industry, difficult to learn, and harder for customers to understand. Upper management believes in micromanagement, constantly changing goals so that nothing is ever good enough. Changes to compensation plans has cut pay for many/more difficult to bonus. Employees feedback is not welcomed by upper management, viewed as excuses. Employees a not valued, upper management believes that everyone can be replaced, and new employees are better because they don't know how things used to be. High turnover, few incentives or recognition opportunities. Insurance products are being priced out of the market, ridiculous underwriting rules and membership requirements to get a quote are driving customers away. Overall, I would run, not walk away from this company, there are much better places to work.

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AAA The Auto Club Group Response
5y
We appreciate your honest review and always appreciate hearing from former employees about their experiences. We recognize that Sales positions can be put in difficult situations both with customers and with the pressure to sell from the company, and for that we are grateful for your contributions to ACG during your tenure. We never want our employees to feel as if the profit of the company is more important than their well-being, so thank you for pointing out areas that we can improve. If you have further recommendations on how we can ensure our employees feel valued and important at ACG, please email HRFeedback@aaamichigan.com.
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