Mar 3, 2021
ABS Kids Response
5yThank you for sharing your feedback with us. Your passion for high quality ABA therapy shines through in your comments. We’re sorry to learn that our commitment as an organization to providing the best ABA therapy, and being a great place to work, was not reflected in your experience at ABS.
Our goal is always to provide ABA therapy that will empower the children and families we serve to live their best lives. To achieve our goal we prioritize clinical excellence through our industry pioneering Quality Department, implementing systemic quality audits and training, our BHCOE accreditation, and a parent portal in development to grow parent training, education and communication around cancellations and care.
We know that providing rewarding, attainable career paths for BTs is the best way to retain our valuable employees. That’s why we provide all the paid training, support, testing reimbursement, tuition assistance and free supervision hours needed for employees to advance from ABA novice, to RBT implementing care, all the way to BCBA, the master’s level height of ABA delivery.
During the best of times, we are faced with the industry challenges of providing in-home ABA therapy that you identified. ABS has been working diligently among other industry leaders to find solutions to the challenges of scheduling, the strain on staff of family cancellations, and creating systems of consistency with the delivery of service. Navigating a pandemic naturally complicates the ABS decision to cease treatment with a family. That decision is always difficult as it serves to punish the child who is likely innocent of cancellation policy violations.
These are challenging issues and we are committed to tackling each piece and finding the best ways to ensure patient care and employee support as we continuously enhance our systems. We can always improve in all areas and we’re grateful for any feedback that gives us the opportunity to do so.