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      ADT

      Engaged Employer

      ADT reviews

      3.0

      41% would recommend to a friend

      (3,463 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      34% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.8

      Culture & values

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jun 15, 2014

      It's no wonder that they were voted one of the worst companies to work for in 2014.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits of working full time are great. FMLA, short term disability, 40 hours sick leave right as you start, and 2 weeks vacation. Hourly pay as well as commission based.

      Cons

      They just keep adding onto your job description without an hourly pay raise. They add "mandatory" overtime to your schedule and don't ask you. It's literally as mandatory as it gets. Forget about your home life or anything else you do. The work/life balance is totally shifted. The amount of workers in the call center complaining of stress from the work load is increasingly ridiculous. The morale is down, and no one ever say "I want to be here" or "I like working for ADT". The only thing that's said is "I don't want to take another call." "I don't want to be here." "This job sucks." Calls are always being routed to the wrong departments and with the call center employees having to make "stats" every month in fear of being written up or gaining 'points' which can eventually lead to termination, the stress load is even heftier.

      3.0
      Apr 24, 2014

      Customer Care at ADT

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, helping save lives and property, care for customer, community involvement. People there have a passion for what they do.

      Cons

      Too many high level high paid execs that are completely out of touch. There are not enough "feet on the floor"-long call wait times, lots of OT, stressful.

      Viewing 190 - 192 of 3,463 Reviews
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      Glassdoor has 5,676 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.