Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 105 reviews)); "Pay was good for the area and it was work from home" ((in 60 reviews)); "Benefits are good and affordable." ((in 39 reviews)); "Great people and an awesome job if you like to work alone!" ((in 25 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 77 reviews)); "Horribly disorganized, horrible training." ((in 54 reviews)); "The supervisors have a lack for helping there employees" ((in 36 reviews)); "The managers aren't professional." ((in 16 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(359 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Work/Life balance

2.9

Culture & values

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

359 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Jun 5, 2024

They are always hiring from the Texas locations because they don't care to retain after training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paid training is typically a good amount of time. You do learn the material and the trainers are very knowledgeable.

Cons

Once in production, be prepared for supervisors that will publicly call you out on the site chat for anything that they deem inconvenient. They micro manage everything you do and cause you to not meet your key metrics.

4.0

May 29, 2024

Overall Good Place to Start

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My boss and coworkers were really sweet & weren’t super demanding. Boss wouldn’t allow customers to curse us we had the ability to disconnect

Cons

The pay was low. I think my salary was like 32,000 a year.

3.0

May 16, 2024

Hard but a stable place to work

Card fraud specialist

Recommend

CEO approval

Business Outlook

Pros

It was a stable work environment and it has some good bonuses and pay.

Cons

Management doesn't like if you take any sick days and will call you multiple times if you call out sick throughout the day to try and get you to come in.

Viewing 52 - 54 of 359 Reviews

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Advanced Call Center Technologies

Advanced Call Center Technologies reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

They are always hiring from the Texas locations because they don't care to retain after training

Overall Good Place to Start

Hard but a stable place to work

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