Is AnswerNet a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet .

Does AnswerNet pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

How happy are Customer Service (CSR) professionals working at AnswerNet?

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 40% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 20 reviews)); "Supervisors are decent." ((in 5 reviews)); "Flexible schedule usually" ((in 4 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 10 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 7 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "Upper management is cutthroat and that seeps into all levels." ((in 4 reviews))

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AnswerNet

AnswerNet Customer Service (CSR) reviews

2.5

19% would recommend to a friend

(42 total reviews)

Gary A. Pudles

55% approve of CEO

14% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (42 reviews)

Ratings by demographic groups

Race / Ethnicity

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Customer Service (CSR) employees have rated AnswerNet with 2.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

42 reviews

1.0

Apr 27, 2021

Stay away!!!!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I do not have any positive words for AnswerNet

Cons

They are completely disorganized and I didn't even get paid for my time there.

5.0

Jun 14, 2016

Customer Services Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It is a good place to work the atmosphere is real relaxed, and comfortable

Cons

The pay rate of the company

3.0

Aug 10, 2015

Good Fill-In Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Will work around other work schedules. Hires above minimum wage. Supervisors are there to give advice.

Cons

Periodical lay-offs due to insignificant work load. No benefits currently.

Viewing 34 - 36 of 42 Reviews

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AnswerNet Customer Service (CSR) reviews

Company ratings over time

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Stay away!!!!

Customer Services Representative

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