Is AnswerNet a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet .

Does AnswerNet pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

How happy are Customer Service (CSR) professionals working at AnswerNet?

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 40% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 20 reviews)); "Supervisors are decent." ((in 5 reviews)); "Flexible schedule usually" ((in 4 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 10 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 7 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "Upper management is cutthroat and that seeps into all levels." ((in 4 reviews))

AnswerNet Customer Service (CSR) reviews

2.5

19% would recommend to a friend

(42 total reviews)

Gary A. Pudles

55% approve of CEO

14% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (42 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated AnswerNet with 2.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

42 reviews

4.0

Aug 27, 2014

Excellent change. Good Enviornment. Caring upper management.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

laid back fun enviornment caring staff personal growth

Cons

hours fluctuate would like to see upper management at the center more. when upper management is onsite and working with the agents, it is appreciated and effective and brings a strong presence and appreciation for the job. benefits

3.0

Aug 23, 2014

Union may save this company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good people but horrible upper management

Cons

Training could be much better

2.0

Mar 3, 2014

A basic job for when you can't find anything else.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Variety of co-workers Variety of contracts Range of shifts to meet any need Opportunities for advancement do exist

Cons

They had us clock in at a station away from our desks and had to be at our desk by the start time. An understandable practice, except our time punches were modified to reflect the shift Small office Schedules may be changed without your input, which is how I found myself at a 5am start

Viewing 37 - 39 of 42 Reviews

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AnswerNet Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Excellent change. Good Enviornment. Caring upper management.

Union may save this company

A basic job for when you can't find anything else.

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