Axcient reviews

3.6

66% would recommend to a friend

(67 total reviews)
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Rod Mathews

87% approve of CEO

57% positive business outlook

Reviews by job title

67 reviews

Reviews about "Culture"

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4.0
Apr 13, 2018
Recommend
CEO approval
Business Outlook

Pros

- Solid, powerful suite of solutions which make a difference and impact lives. - Culture - internal Growth Potential / Career Paths - 100% Paid Benefits - Work/Life Balance

Cons

- Communication - Sense of urgency - Sometimes losing sight of immediate issues/improvements due to moving fast - platform improvements around partner requests (especially the big and obvious ones) need to be addressed on a more time sensitive fashion - SUPPORT!! Better communication across the board (sense of urgency is crucial)

2.0
Mar 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Very smart people, most are pleasant to work with, collaborative, and appreciative (at the lower levels). eFolder's initial culture was great.

Cons

The Leadership Team seems to have lost all reality that they actually have a company of over 150 people that have been working hard without any salary increases for over a year! Not to mention all the broken promises of Career Paths, promoting from withinin, process improvements ...the list is endless. They seem to be totally disconnected from their people- focused only on the merger with Axcient, trade shows, external MSP programs, and hiding in meetings. Now, still at the same low salary (btw we are very underpaid in this marketplace but stayed because we loved eFolder), we are being asked to take on the work of 2-3 additional people?? Unacceptable. You need to reward and have incentives for your talent to stay. The work just keeps getting piled on amidst change, chaios, undefined roles & responsibilities, new Executives that do NOT know our products, services, or even our organizational structure. They fumble through meetings with no organization or processes. The lack of attention, concerted efforts for process improvement, minimizing the change, and significant salary increases to make up for this will have people walking right out the door.

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Axcient Response
8y
Thank you for the feedback. We are happy to hear you find our team smart, collaborative and appreciative. We have certainly spent significant time and effort to merge eFolder and Axcient and to build a strong leadership team. We agree there’s opportunity for us to improve our internal performance management and employee recognition processes and appreciate your patience as we work on a thoughtful plan to get better. We really value our team members and are committed to a positive employee experience. Regards, Suzanne Straub, VP of People
2.0
Jan 30, 2018

Senior Leadership team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are remote and don't care about growth and learning you can get by.

Cons

Bad culture Not very trust worthy Very chaotic Not team focused

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Axcient Response
8y
Thank you for your feedback. This is hard to hear. We have office locations in Denver, CO, Cupertino, CA, Smolensk, Russia, and a large remote workforce across the world. We strive to create growth and learning opportunities for our employees, no matter where they are. Sorry we were not able to provide that experience for you. We will certainly take on your advice to build trust, hire and grow the right talent. At an executive level, we are very focused on building a strong and positive culture. Recently, we hired a VP of People. She will report directly to me and be a member of the executive team because I believe taking care of our culture and team is very strategic to the future of eFolder. I will be directly working with Joanna and the new VP of People on the eFolder culture across the world. I look for the support and feedback from all eFolder and Axcient teammates in pursuit of these endeavors. Regards, Matt Nachtrab, CEO eFolder
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