Pros
Reasonably decent benefits and off street parking. Decent snack machines and friendly co-workers.
Cons
If you came across this website to see if this is a decent place to work, please pay closest attention to the negative reviews. They are from real, honest, decent, hardworking people who have real experiences with this company. Please do not pay any attention to the positive ones as they are blatantly false and misleading since they are written by supervisors and managers. Of course they're going to sing the praises of a company when they are sitting in a office either 30 miles away or they have never experienced what it's like to actually work on the phone for a living. I have worked here for a year and a half. I was promised a review and a raise every six months. I've only seen one $.20 raise the entire time I've been here. If it weren't for the fact that I didn't need benefits, I would be bringing home poverty level pay. A second income is absolutely essential to survival if you work here. Whether it be from another person in your home or a second job, there is no way anyone can support themself unless they are sleeping in their car. Micromanagement at its finest. Upper management can’t seem let the supervisors do their jobs effectively in order to assist their employees in a timely manner because of all the demand that is placed on their time during the day be it meetings, or other projects that demand so much time. This can then lead to unsupportive supervisors who obviously feel they have to kowtow to upper management or risk losing their jobs. Consequently, requests and questions are pushed off to the side and are not completed for several days. This has resulted in paychecks not being processed incorrectly and promises not being kept. Freezing, inconsistent temperatures in the office. One minute you’re sitting having to fan yourself, the next minute you’re having to bundle up in coats, hats, blankets and even slippers. Concerns regarding this are not taken seriously. Nearly all employees on both floors in Carlsbad sit bundled up. A claim has been made to have something done about the environment but so far nothing has been taken care of. We all still sit bundled up months later. Non-ergonomically correct work stations. Sure you can request an ergo eval, but that can take weeks and your concerns are not listened to. This has led to near lawsuits in order to have a workstation be positioned in order to accommodate someone with a legitimate medical need for a chair and desk to be in a specific position required by their doctor. Many employees are forced to sit in 3’ x 2’ cubicles with no space to place anything that is needed to do their job effectively. Upper management doesn't care that customers are verbally, violently abusive to employees. Some customers have threatened to get us fired or have threatened to kill us. Yes, kill us. Nothing is done about it. The customers are still allowed to have their accounts and we are supposed to be subjected to extreme abuse on a consistent, sometimes daily basis. You’re expected to be a robot with no feelings or emotions to deal with these customers. Sick time is not set apart from personal time. If you get sick while on vacation, and have no vacation time left over, you are forced to come to work sick and potentially infect your other co-workers. If you stay home anyway, you are assessed a “point” for attendance. HR claims this is not to be punitive and allows for “life events”. Well, you’re only allowed 10 of these so called, “life events” but no exceptions are given. None. Sick child, point. Car accident, point. Family emergency, point. Leave early due to an emergency family or otherwise, point. In other words, this is NOT a family friendly company. If all of those things happen in one month, too bad, so sad, you’re gone. No exceptions, they don’t care if things are out of your control. Sure, you can “earn” the points back two at a time but you have to go the entire next month in order for that to happen. Sometimes it just can’t be done. Performance enhancement competitions. The last time performance enhancement winners were named they were all supervisors and team leads. The last contest was for performance adherence meaning how well an employee sticks to their schedule and stays on the phone as much as possible. The last time I checked, none of the winners listed were required to spend any significant time on the phones with customers. Non-existent promotions. They post jobs on a semi frequent basis but they’re for jobs that no one is qualified for. However, if you are actually qualified, don’t even think about applying, you either won’t get an interview or you won’t get promoted. Promoting within the company is a lie. Referral bonuses are a farce. They can only be given if you refer someone to be supervisor, not anyone else. How can that benefit anyone? Bottom line; you don't want to work here.
