Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

310 reviews
1.0
May 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Make friends and bully others.

Cons

This company is itself an example of showiness. Employees work less and show more.

avatar
Build.com Response
9y
I'm really sorry that you had such a poor experience leaving Build.com. Since you were here for more than 3 years, I hope it wasn't this horrible the whole time. It sounds like you really must have partnered up with some people here that left you with a bad taste in your mouth, by your advice, I'm assuming its someone you reported to. I wish I had more to act on, but I'm sorry your experience here didn't end like you would have liked it to.
2.0
Jun 29, 2016

Nepotism

Recommend
CEO approval
Business Outlook

Pros

* Laid back * Free stuff * Ability to curse whenever, wherever * Upper management has no problem talking with any employee * Lots of activities to break up the day * Free stuff

Cons

* Nepotism - I've seen people come in, do absolute terrible work, and be promoted within a year. As long as you can talk fast and BS the HR gatekeeper, you're in. * HR interviewing - same person for every interview and also decides who gets the job and who doesn't. HR should for sure have an HR person for every interview, but not the same one. Also, feedback comes from HR for a rejected interview rather than the people who were interviewing them sometimes. * Nepotism - Did I mention this already? A high level category manager also happened to be married to an executive. Weird. * Nepotism - Am I being redundant? * Happiness - This may seem like a strange one, but I find it discomforting when every single person you interact with on chat is super helpful and polite and has nothing bad to say about anything says nothing to you when you pass them in the hallways. It's bizarre. Hallway conversation isn't recorded, but chats are. Hmm... * Nepotism - I understand the company started small with friends, but just look at some of the hires who are doing nothing with their work. * Departure - Something must be wrong / broken when all the old guard have left leaving, basically, the CEO and a couple of his friends as the top dogs. * Culture - Gimme a break, there's close to (or over) 500 people working there. Culture is only found within departments and definitely doesn't translate that well across them.

avatar
Build.com Response
9y
There is a speech I give at Build.com where I address Joey Roth's picture depiction of being a martyr vs charlatan. Martyrs rarely get ahead. If you hang out, do your job, don't interact, and expect to be discovered and promoted, its much more difficult than someone who communicates actively and engages with others. Charlatan's are those "people who BS their way by" but don't do anything. In life, and at Build.com, in the short term can score promotions. In the long term, the truth comes out. Meaning that those people eventually get routed out for their bull. As far as nepotism goes, I'm going to say something you may find shocking. There is nearly no nepotism at build.com. Every time I've hired someone I knew or a friend, it has turned out to be a disaster. In fact, for friends, I blindly refer them to HR. Many don't get hired. What you may be perceiving as Nepotism is the tight bonds you see in our leadership teams. I, for example, am very close with all my exec team. Its not a function of promoting "friends" its a matter of becoming friends with those who you spend 60-80 hours a week with. Imagine having to spend that much time with someone insufferable? in fact, some of my team would argue that others on the team ARE insufferable. However, they tolerate it for the high performance. It sounds like you were or believe yourself to be a high performer and were looked over due to a lack of "esprit de corps" with the teams and management. My advice to you in your next job is to find a company or position where you really identify with the groups, culture, and leadership teams. If you don't find yourself personally compatible, leave before you end up bitter. Thank you for your comments and I hope you find meaningful employment elsewhere.
1.0
Feb 24, 2016

The Culture is not all its cracked up to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They don't lie about having a good time in and outside of work

Cons

I felt like I was back in High school The compensation was not good enough for me to stay I didn't feel like I was in sales, it felt a lot more like I was a customer service rep who did not get paid enough to deal with all the crap that I did!

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Build.com Response
9y
Thanks for the review. Yes, its a tough job. Super tough. If you don't find your way out of post sales support, its likely that is why you ended up frustrated and not recommending us. Post sales is an entry point into pre sales, chat, or account management. Those positions are much more fulfilling rather than having to deal with difficult customer challenges. I wish you the best of luck in your future endeavors.
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