Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

310 reviews
1.0
Nov 14, 2014

All Fluff, No Substance (or Respect)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A fun atmosphere, for the most part. They provide free food and coffee, as well as perks for meeting goals (though those are vanishing at a rapid rate). Provided you fit into their narrowly defined 'culture', there's great opportunity to advance.

Cons

I've worked here for a long time, and I used to adore it. It was fun, I enjoyed my coworkers, and felt I could trust my managers to have my back and see to my needs. The past couple of years have seen a drastic shift, and not in a good direction. I personally have been the victim of bait and switch for job positions, promised raises and compensation that were never supplied (they didn't inform me of this, either, I found out that I was getting a much smaller raise than they told me when I got my next paycheck), expected to do work above my pay grade with no compensation, and both micromanaged and treated in a hands-off manner by managers. Getting a raise here is like pulling teeth. The pay isn't great to begin with, and HR doesn't seem to believe in cost of living adjustments. Build.com is very clique-ish. If you know the right people, and are in the right circles, you can do no wrong. There is a group of long term employees us peons refer to as 'the untouchables'; friends of the CEO and executives that are protected, have every mistake covered for, are given a new position instead of a pink slip when they preform poorly. Trying to do something about one of these people (mostly management) can get you in trouble...I know of a few people who voiced complaints and were promptly fired. For a company who has 'Own It' as one of their values, they sure do like to shift the blame. All in all, the management here is entitled, unprofessional, and will take advantage of their employees at every opportunity. Nepotism is rampant, accountability is a joke, and don't be surprised if you're expected to sacrifice a pay raise for the sake of the awesome 'Build.com culture'.

avatar
Build.com Response
11y
Thank you for the compliments in regards to having a fun culture. In regards to the other challenges you've been experiencing, I apologize and would like to address them. First, things have changed ALOT in 5 years. We're about 4x the size, and with size comes additional complexity. It looks like you don't feel as if you were adequately served as an employee through this process. To address your concerns: 1. I'm sorry about your challenge with your direct management. One of the challenges we've had with growth has been a lot of management turnover. Since we like to promote from within, many of our managers are inexperienced so I can't refute or confirm some of your complaints but I'm sorry your experience wasn't positive recently. 2. Yes, getting cost of living raises are tough here. We're big on career progression and moving very fast. For those that remain in the same position over time, we know we need to work on being more proactive at rewarding individual contributors. 3. I'm sorry that your attempts at getting ahead here were not successful. We have a really observable track record of advancement from within. Some of which are people I don't personally spend much time with outside of work. I'm sorry your perspective is otherwise. 4. Part of having a fun and informal culture can often be seen by others who appreciate a more professional culture as a unprofessional. I'm sorry your experiences with management here have came off as unprofessional. While I don't agree with all of it, I appreciate your candor, and we'll continue to work on hearing more about what we're doing wrong and how we can do a better job.
1.0
Aug 4, 2013

Great from the outside, miserable from the inside

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay to start but long term not so much, beautiful work environment, you can live off the free food they give you its so good, most coworkers are awesome

Cons

You can work there 5 years and not get a raise unless you ask, management has some serious communication issues, policies always changing and they are not loyal to their employees even if theyve been there forever

Viewing 19 - 21 of 310 Reviews

Glassdoor has 315 Build.com reviews submitted anonymously by Build.com employees. Read employee reviews and ratings on Glassdoor to decide if Build.com is right for you.