Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 25 reviews)); "Great pay and flexibility with school schedule." ((in 21 reviews)); "Good benefits and insurance" ((in 20 reviews)); "Build.com has a great culture." ((in 19 reviews)); "Lots of free food and stuff" ((in 12 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 12 reviews)); "Company needs ethic training." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews)); "Many deserve the positions they've earned, but some have become complacent and lack the qualities of a good manager." ((in 5 reviews)); "It doesnt feel like upper management cares about its employees." ((in 5 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

5.0

Jun 27, 2016

PPC Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

So so many, the perks are great, the atmosphere is high energy, and everyone is usually ready to jump in and help.

Cons

You've got to be ready to work hard, if you are fine with that there really aren't any cons.

Build.com Response

9y

Thanks for the great review. Sometimes the lack of open communication is because we're not clear on what we're doing!

4.0

Jun 27, 2016

Unbiased Build

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Build is a great company that has a ton of career potential for those that are willing to work hard. I think the company has gotten a bad rap lately because of all of the changes that have taken place. The reality is that all company's reach a point where changes are a must in order to keep growing and avoid becoming stagnant. With that said, it doesn't mean you have to completely get away from what's gotten us to where we are and I think we've done a good job at that. Any sales organization is going to trim the fat during off peak times during the year and I think the people that tend to vocalize themselves on glassdoor have no one to blame but themselves. Build is a great place to either build or advance your career if you're willing to do the work. We want people that want are willing to challenge themselves and help make a difference.

Cons

The biggest con is only having a few paid off Holidays a year, but I guess that's the life of retail!

Build.com Response

9y

Thanks for the great feedback. Can't say I disagree with any of it. As we grow, communication is a touchy subject. Too much and its death by meeting, too little and people feel left out. Our newsletters as well as our all hands meetings try and convey where exactly where we're going. We can always do better and I appreciate the feedback.

4.0

Jun 27, 2016

Excellent company to be a part of

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Overall a great company to work for. I can honestly say I enjoy coming to work every day. They never fail to remind their employees that they are appreciated. Good benefits. Competitive pay. Great atmosphere. Solid opportunity to advance if you put in the effort.

Cons

The sales floor seems to be in search of a clear identity and suffers from a lack of communication . Speaking broadly, my time here has seen the strategy go from take care of each and every customer like they were family to take as many calls as you can, make a sale and move on. Frustrations stem more from the lack of communication and clear understanding of what is expected rather than the change itself. That being said, this is still one of the best companies I've worked for.

Build.com Response

9y

Thank you so much for the kind words, very appreciated.

Viewing 262 - 264 of 310 Reviews

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Excellent company to be a part of

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