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Capital Insurance Group

Engaged Employer

Capital Insurance Group reviews

3.9

72% would recommend to a friend

(145 total reviews)
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Andrew Doll

81% approve of CEO

72% positive business outlook

Capital Insurance Group has an employee rating of 3.9 out of 5 stars, based on 145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital Insurance Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

145 reviews
4.0
May 13, 2015
Recommend
CEO approval
Business Outlook

Pros

The pros of working in the customer service center at CIG is that it is full-time, full benefits, and room to promote in the company.

Cons

It can be a little confusing working in a virtual system but that can be overcome. Training comes remotely in the Reno office for clerks so that can be difficult since the center is split Monterey and Reno.

5.0
Sep 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Let me start by saying, claims is not for everyone. It is fast paced, sometimes complicated, and you have to have a thick skin as sometimes people get upset at you no matter how well you try to treat them. That said, I've worked for other insurance companies and CIG is hands down the best one. The company really tries to create a life/work balance. The sick time/kincare time is incredible. They are one of the only claims organizations that gives ALL employees a pretty decent bonus (usually around 5%) when the company is profitable. The employee stock program is truly amazing. It works out to be around 40-50% of your salary being put into your retirement every year. Adjusters who have been with the company for 10 years have over a million dollars in their retirement account already. You can't beat that. It's also one of the only claims organizations that offers a lot of opportunities for advancement. There are a number of different levels of adjuster and all come with pay increases. Most companies make these lateral moves. Management really cares about creating career development plans for those who want one. The goals are clear and achievable. Every single goals is well with in your control. I've worked for a lot of other companies where the measurements are often outside of your control. If you work hard, you are rewarded.

Cons

If you are not interested in claims, this is not the place for you. Claims is not for everyone. Understand what a claims job is before you apply for one. Claims are complicated and there isn't always a clear black and white answer. That bothers people sometimes. Also, training for some of the more introductory positions is pretty good but as a smaller company, some of the more advanced training is less structures so it takes someone who wants to learn.

2.0
Mar 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Love the people here, the software teams truly are family. You will be supported and taught what you need to know, hours are flexible, and IT is fully remote (the only division in the company to enjoy this privilege). The company is thriving financially and does profit-sharing, it has and probably will be around forever.

Cons

Unfortunately, the teams are not responsible for salary, and it shows. We've been hemorrhaging our most talented people for years because of this. Promotions without raises are commonplace. You will be underpaid as long as you stay at the company, period. Management is well aware of this issue, but IT has a backbone of truly exceptional developers (contractors on work visas) who cannot leave and a revolving door of fresh graduates who stay just long enough to get legitimate offers from a company that will pay them what they're worth. Unfortunately this ecosystem has been working for close to a decade.

Viewing 34 - 36 of 145 Reviews

Glassdoor has 154 Capital Insurance Group reviews submitted anonymously by Capital Insurance Group employees. Read employee reviews and ratings on Glassdoor to decide if Capital Insurance Group is right for you.