Is CareSource a good company to work for?

CareSource has an overall rating of 3.4 out of 5, based on over 901 reviews left anonymously by employees. This rating has decreased by 14% over the last 12 months. 48% of employees would recommend working at CareSource to a friend and 44% have a positive outlook for the business. The best reviews about CareSource have been left by employees working as Director , Team Lead and RN Case Manager .

Does CareSource pay their employees well?

According to anonymously submitted Glassdoor reviews, CareSource employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at CareSource. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at CareSource?

48% of CareSource employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CareSource 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at CareSource?

Manager (26) , RN Case Manager (21) , Team Lead (18) , Business Analyst (16) , Director (16) , Case Manager (12) , Customer Care Specialist (10) , Customer Service Representative (10) , Analyst (9) , Registered Nurse (8) , Systems Analyst (8) , Team Leader (8) , Care Manager (7) , Community Health Worker (7) , Customer Care Advocate (7)

What are the pros of working at CareSource according to real employee reviews?

"Good Benefits and Work/Home Life" ((in 96 reviews)); "Good pay and ability to bonus compensation" ((in 57 reviews)); "Work from home was the best part" ((in 52 reviews)); "Great bonus program!" ((in 47 reviews)); "A great work life balance" ((in 36 reviews))

What are the cons of working at CareSource according to real employee reviews?

"Middle management structure and the wide variety of teams in IT makes for a little friction in terms of getting things done across functions." ((in 42 reviews)); "managers have no idea what is going on half the time" ((in 20 reviews)); "Though upper management is aware of this couldn't take stringent actions." ((in 16 reviews)); "No training, lack of communication, abomination of the agile process, unclear expectations." ((in 15 reviews)); "There is no communication and you are forced to do things and accept positions even if you don’t want to." ((in 14 reviews))

What are employees saying about CareSource layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CareSource layoffs and their outlook for job security at CareSource in 2026.

What are the top reviewed CareSource locations?

Dayton , Cleveland , Atlanta , Indianapolis , Columbus , Cincinnati , Louisville , Ohio City , Tampa , Little Rock , Mayfield , Chicago , Phoenix , Grand Rapids , Billings , Broken Arrow , Albuquerque , Raleigh , Houston , Texas City , Lorena , Petersburg , Akron , Chillicothe , Springboro , Avon , Lorain , Medina , Hilliard , Vandalia

CareSource reviews

3.4

48% would recommend to a friend

(830 total reviews)

Erhardt Preitauer

67% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.8

Senior management

CareSource has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareSource employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

4.0

May 13, 2022

Good company as a whole, bad leadership in the lower levels

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits tons of PTO WAH option in almost every role, wonderful maternity leave, annual bonus, relatively cheap health insurance, etc

Cons

The people. So many people are hired because of who they know and not what they know. There is constant drama, personality conflicts, and people being used and abused if they are actually good at their job to make up for the people that don't know what they are doing.

CareSource Response

4y

Thanks so much for taking the time to share your experience with us. We’re glad to hear you enjoy your PTO and benefits. We greatly value each and every employee and appreciate the opportunity to receive your feedback – we encourage you to also share this feedback with your HR business partner.

2.0

May 8, 2020

IT leadership - agile

Scrum master

Recommend

CEO approval

Business Outlook

Pros

Was with the company for years, with original founder leadership and new leadership. Nothing honestly really stands out. There is nothing that makes working at caresource unique. The only pro is they have a great internship program, it's nice to see new talent with real ideas help shape closed minded, outdated practices. Benefits are standard, they do offer great maternity leave for 12 weeks. 4 weeks of vacation is good, but mostly standard.

Cons

Utter dismay in the IT department. The incompetence of the organization runs rampant. It has been an exodus of top talent over the past year or so and the bleeding will not stop. Unreasonable goal expectations and not having BASIC information to even start projects accurately. Re-work and lost hours due to never ending change in requirements is standard and leadership does not care. Fixing these problems are over looked as long as the work gets "done". Working weekends and 10+ hour days is becoming normal. Caresource is not agile. Like many, they say they are agile, but top IT leadership as well as business do not have the mindset. PM's working in waterfall mentality, trying to mix with dev teams that don't care to fully understand the benefits that it can bring. Very much a siloed work mentality from a lot of IT teams. Sadly this comes from leadership and trickles down. Leadership at the highest level of the company do not have the employees in their top priority. That was lost when they cleaned house on all prior management. Now its "do it or ill find someone else that can" best of luck with that mentality. Pay is below industry standards and a path to growth within the company is poorly managed. It's not all doom and gloom. There are some great working IT teams, but most teams are bullied and micromanaged into just saying yes to make it thought the day.

CareSource Response

6y

Thank you for leaving your feedback. It's never easy to hear but we appreciate knowing where we can grow. We're working hard to build the best IT organization in healthcare and your review will help us continually improve. Thank you.

2.0

Feb 16, 2020

Culture is Changing... Not Sure if for the Better.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

The people are all generally nice from what I have seen. The work/life balance is pretty good too. No late evenings yet. Although that varies based on where you land because I have heard some teams staying late to implement a new clinical system by some arbitrary date. There is an on-site cafeteria, gym, and the benefits are competitive to what you'll find elsewhere in the area.

Cons

The culture has changed since Pam(founding CEO) left. Everything we do now centered around reporting and have to report everything into the ServiceNow ticket system. It feel like executive are propping us up to be sold at some point but before that can happen they have to get expenses way down. One way that is being chased is offshoring a lot of employees soon after they randomize the test data. I never thought a Medicaid program could do that but you wait and see. The current CEO just keeps saying how "excited" he is over and over during his speeches and it is uninspiring. No one buys it. Lots of employees have already leaved to be proactive in their careers because many see CS as a sinking ship.

CareSource Response

6y

Thanks for sharing your review. It's never easy to hear where we are not getting it right but reviews like this matter. We are committed to bringing jobs and opportunities to our local communities and growth for CareSource is growth for our surrounding economies. Always ask questions of your manager, your HR business partners or even in our regular All Staff meetings. We take communication seriously and will be glad to help bring more transparency wherever possible.

Viewing 55 - 57 of 830 Reviews

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CareSource

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Good company as a whole, bad leadership in the lower levels

IT leadership - agile

Culture is Changing... Not Sure if for the Better.

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